Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Cannot remove "scanner locked"

Hi, I have a xerox workcentre which I cannot get to print or copy as the scanner seems to be locked and the only message showing is "scanner locked" does someone have a solution to get my printer back up and running.

thanks
christine

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  • 2 more comments 
  • winger2000 Mar 06, 2008

    thank you for your assistance. this worked great!!!

  • br1ghteyes Aug 22, 2008

    scanner wont scan, says "scanner locked", how do i fix it?

  • bbbisht Mar 08, 2009

    hello i am birendra xerox work centre m20i i am network setting but i given the print thats paper size missmatch error coming in xerox worcentre display.please problem the solve

  • Anonymous May 12, 2009

    My Xerox M20i showing trubleshuting "scanner lock"

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  • 2,072 Answers

What you need to do is look in the area where your copied pages come out, Between the paper tray and the bottom of the scanner.
On the underside of the scanner you will see a green latch, It is the only green item on the underside of the scanner. About 2 inches long and a half inch wide.
Turn off the machine, push that lever in, then, and it may resist some, pull it toward yourself until it snaps fully to the front of the machine.
Normally what happens is people hit it with the top of their hand removine their copies.
You can take a piece of electrical tape or duct tape and put over it to secure it in place.
You can also, remove the seal glass, the piece of glass about 1 inch wide on the left side of the scanner. It just has 2 phillips screws in it. This with the machine unplugged, and pop that green latch out and flip it around. There is a tab that will keep it from moving. That latch is for shipping purposes.

Posted on Mar 06, 2008

  • Rick Kasper Mar 06, 2008

    Did that work? There are some other things that can cause that message, but that is the most likely one.

    Let me know please.

  • Rick Kasper Mar 06, 2008

    Your welcome.

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