I JUST BOUGHT MY DAUGHTER 4 REFURBED 4GIG RCA LYRA RD2762A FOR USE ON RHAPSODY TO GO AND WHEN WE TRY TO LOAD SONGS IT GIVES US AN ERROR OF "A PROBLEM HAS OCCURRED IN OBTAINING THE DEVICES SECURE CLOCK" CAN SOMEBODY HELP ME WITH THIS PLEASE, I TOLD HER I WOULD FIGURE IT OUT BUT I HAVE NO CLUE WHERE TO EVEN TO BEGIN TO FIGURE IT OUT
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My Lyra does the exact same thing...what i do is i pull the batteries out for a second and the unfreezes the device...then i delete the song that froze my device....then i reload the song..if it freezes again delete that song from ur computer them find a better music provider because most likely the song was corruped
You shouldn't need the specific software that came with your lyra -- I've used rhapsody, but you should be able to use itunes, windows media player, etc. to load songs. The easiest way is to just drag/drop your album folders under the Music folder on your lyra, disconnect from the computer and you should be good to go.
Had same issue with mine, right out of the box! I called support, they sent me to some 3rd party support company... That place told me to return to vendor. Thompson Support. They basically just tried going to the RCA website, found nothing there, and finished up with return to store...
My suggestion is switching the file transfer protocol from MTP to MSC by accessing it under the Menu.
Once you do this, when the Lyra is plugged into the computer, it will appear as an external hard drive.
Format the hard drive and then drag and drop your songs and/or directories of songs onto the Lyra.
This is what I do, as I never use Rhapsody, URGE, or even Windows Media Player or MusicMatch to upload songs onto my RD2763.
Hope this helps!
Suggestion! When you have the RCA Lyra connected to your computer, right click on Start - go to Explore. Then find the RCA device (drive letter). Double click on it. The songs will display. SINGLE - Click on a song that you want to delete. Right click on it. Choose Delete - and it's gone. (I have just removed some of my songs the other day!) Good luck!