Whenever I turn on my camera, it just says "turn the power off and on". The lens of the camre is always stuck to the outside and won't go back in when I turn off the camera. Do you have any suggestions?
I cannot believe that this worked! I bought my mom this camera after I had purchased the same one for myself. I gave her mine in December because hers was doing this and I am just now trying to fix it. I hit the front of the camera against my hand twice and it is working great. Thanks!
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This kind of problem occurs if camera dropped on floor that broke lens mechanism OR lens mechanism got dust particles that make it stuck. Usually lens mechanism needs to be replaced to solve the issue, however, user level try to solve the problem is to tap camera on your palm a few time gently that may release stuck lens mechanism and it start working again, if that does not help then lens assembly will be replaced. Thanks.
This is usually caused by impact damge to the lens barrel or sand/grit ingress.Quik turn on the camera let the lens try to adjust.Then remove the power with the lens extended as far as it will go. Hold the camera up and check if the front of the lens is exactly parallel with the camera housing. If it is skew you can try gently pulling on the inner barrel which(If your lucky) will pop back into the correct cam.
I had the same problem. In another post on this site I read that a stuck lens or bad batteries can cause this. My batteries were OK and it seemed as if the motor or lens gear was stuck. The shutter could still be opened and closed by pushing power while the lens cap button was either pressed or released. As I could not move the lens and some soft "shocks" did not release it, I once again disassembled the whole camera. (5th time the last two days...)
Note that for my camera there seems to be some protection mode being activated after a few unsuccessful tries to power up the camera with the lens cap removed. After this protection was active it was not possible anymore to even display anything until disassembling the camera and pulling some of those internal plugs.
After having removed the lens with moter (without the circuit boardss attached) I used an external DC laboratory power supply set to 2V DC (and with current limitation activated) to directly power the lens motor at its two soldering points at the backside. First it did not work at all, but maybe because of bad contacts. But then I managed to let the lens move in and out by reversing polarity of the 2V. After a few times the lens seemed to move much smoother. With the lens still out I carefully re-assembled the camera again. Now everything works fine again.
If you do not have a DC power supply you might be able to put the two batteries in series and apply that voltage to the motor. Do not use a larger DC voltage than retrieved by those two batteries... or you might damage the motor or lens or... I am not responsible if you damage your camera...
Be careful with the cables and note that a part of most of the small connectors can be carefully lifted upwards at the end to release the cables !
Maybe this helps to reactivate more of those stuck cameras. Good luck !
I have to agree with one of the comments previously posted. I too had a Sony DCS-S700 and the lens was stuck open. Whenever I turned the camera on, the Sony Cybershot logo appeared and dissappeared, turning the camera off. I noticed the lens was crooked, so I moved it in the center direction and the camera worked again.