Question about Sony Cyber-shot DSC-W100 Digital Camera

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DSC H2 problem:

Whenever I turn on my camera, it just says "turn the power off and on". The lens of the camre is always stuck to the outside and won't go back in when I turn off the camera. Do you have any suggestions?

Thanks a lot

Posted by on

  • thedaner May 14, 2008

    Does anyone know why that message comes up in the first place?  I can't seem to use my camera to take photos w/out this annoying message.

  • Anonymous Mar 17, 2014

    lens of DSC H2 got stuck



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Dear AV, This solution seems to be foolish but this worked for me.
Switch off ur cam and just dropit in a carpet or in a bed then switch it on... it will work

Posted on Mar 12, 2008

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I cannot believe that this worked! I bought my mom this camera after I had purchased the same one for myself. I gave her mine in December because hers was doing this and I am just now trying to fix it. I hit the front of the camera against my hand twice and it is working great. Thanks!

Posted on May 06, 2008


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Jun 10, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

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Dear Sir, I have SONY DSC W-55 series camera. Whenever I turn on the camera its lens tries to adjust and always displays a message for turning off and turn on again.

This is usually caused by impact damge to the lens barrel or sand/grit ingress.Quik turn on the camera let the lens try to adjust.Then remove the power with the lens extended as far as it will go. Hold the camera up and check if the front of the lens is exactly parallel with the camera housing. If it is skew you can try gently pulling on the inner barrel which(If your lucky) will pop back into the correct cam.

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My camera sony cyber-shot dsc-h2 does not switch on when the button is pressed. please suggest solution

I had the same problem.
In another post on this site I read that a stuck lens or bad batteries can cause this. My batteries were OK and it seemed as if the motor or lens gear was stuck.
The shutter could still be opened and closed by pushing power while the lens cap button was either pressed or released.
As I could not move the lens and some soft "shocks" did not release it, I once again disassembled the whole camera. (5th time the last two days...)

Note that for my camera there seems to be some protection mode being activated after a few unsuccessful tries to power up the camera with the lens cap removed.
After this protection was active it was not possible anymore to even display anything until disassembling the camera and pulling some of those internal plugs.

After having removed the lens with moter (without the circuit boardss attached) I used an external DC laboratory power supply set to 2V DC (and with current limitation activated) to directly power the lens motor at its two soldering points at the backside.
First it did not work at all, but maybe because of bad contacts.
But then I managed to let the lens move in and out by reversing polarity of the 2V.
After a few times the lens seemed to move much smoother.
With the lens still out I carefully re-assembled the camera again.
Now everything works fine again.

If you do not have a DC power supply you might be able to put the two batteries in series and apply that voltage to the motor.
Do not use a larger DC voltage than retrieved by those two batteries... or you might damage the motor or lens or...
I am not responsible if you damage your camera...

Be careful with the cables and note that a part of most of the small connectors can be carefully lifted upwards at the end to release the cables !

Maybe this helps to reactivate more of those stuck cameras.
Good luck !

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