Question about Vtech ia5864 Cordless Phone

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Caller ID does not work

I don't know what buttons I pushed, or whatever... and I cannot locate the manual... but the caller ID does not display any longer, and when I I press the CID button to display the Caller ID list, it keeps telling me it's empty.

I have watched the phone as it is ringing, and it just tells me that the phone is ringing, and displays NO Caller ID in the window of EITHER of the 2 handsets.  I KNOW I still have Caller ID through my phone service provider, as the CID displays on my "wired" phone in the bedroom AND on my TV screen through DishNetwork.  So it's not like the Caller ID is not coming INTO the phone system.  

This is driving me NUTS!

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  • 2 more comments 
  • mirr Mar 11, 2008

    have unplugged system to get it to reset does not work have tried with local telephone company service is there but caller i.d. not working

  • jigifs8707 May 06, 2008




    caller id do not work


  • Anonymous Mar 22, 2014

    caller id will not display when calls come in

  • Anonymous Mar 25, 2014

    CID CALLER PHONE

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I FIXED IT!!!  YIPEEE!!

What I did was UNPLUG the base's power unit from the wall... waiting about one minute, and plugged it back in.  That caused it to "reboot" the entire system, and the CID now shows itself.

Posted on Mar 07, 2008

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System Programming:
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If you answer a call before the Caller ID message is received (for example, before the second ring), the Caller ID message will not appear.

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Please do rate the solution and revert for further assistance.


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I don't think the problem is the FSK vs. DTMF. The manual even states that the caller ID is generally received after the second ring. This is true in America. I lived in India for four months and I never ran into the problem there so... I just can't say how your provider sends the caller ID. It may be that the line is being interfered with. Do you have a DSL line attached to the same device. If so make sure that there is a filter between you phone and its connection.

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Knowing what kind of phone you have will help us find an answer.

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