Question about HP Presario s6104nx PC Desktop

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Missing File Okay, so I setup my computer after being away from it for a year having left it in the hands of my "fam". Whenever I start up the computer, a screen pops up with two options. Its appears and disappears too quickly for me to pinpoint it but I believe the first is to head straight to Windows XP Home Edition while the second one leads to something along the lines of Microsoft Windows Recovery Console, don't quote me on any of that. In anycase, give it a quick second literally and it goes to black. A few minutes afterwards I get a blue screen that pretty much says an error occurred and, in order to prevent further damage, the boot-up process was brought to a halt. I'm not a big fan of that screen because that was the last thing I saw before my last computer died in 02. I tried booting up in Safe Mode to the same screen. Lastly I tried selecting the Recovery Console and that's when I got the message saying Windows could not start because the following file is missing or corrupt:\system32\ntoskrnl.exe I was digging through problem and solution topics on this site and ran into one revolving around a similar problem but in reference to another system file. So I followed the solution for that and tried to use my XP disc to recover the file. While I can't say that didn't work, the deeper I got into that, the more I felt like it was going to force me to reinstall XP as a whole and wiping my harddrive clean. So, as a safety precaution, I called up HP to ask them how to go about doing that. Basically what they told me was that if I couldn't open the computer in Safe Mode, the issue was much more serious and would require something other than a simple returning of the file. The os would have to be completely reinstalled, the one answer I didn't want to hear because I have program files that I want that I don't know the exact location of (last time my uncle got his laptop wiped, they asked him to pinpoint a location to have everything we wanted save which, in that case, was My Documents). So, all of that was leading down to this... is the Presario Tech correct? Because of the fact that I can't enter Safe Mode, do I really have to sacrifice everything and reinstall Windows XP Home Edition, or can I just repair the computer by locating and replacing the file in question? And if I can repair it, what is the best method of going about doing that? Last thing I want is to select a repair option that "forgets" to warn me that it'll kill everything I have on my comp. Thanks in advance for any input.

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  • WebbanationX Mar 11, 2008

    Thanks alot for the feedback, guys. Much appreciated

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Check this:
http://www.michaelstevenstech.com/XPrepairinstall.htm
You can either read it all or click "Skip to Repair Install"
This does NOT overwrite your programs/data/pics/music etc.

Read it carefully and follow the instructions.

Posted on Mar 06, 2008

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Hello!

The Problem you cannot wipe out because you have important files on that machine.

Please try this solution:
Missing or corrupt ntoskrnl.exe file If the ntoskrnl.exe file is corrupt or missing this can also generate the error. To restore this file follow the below steps.

  1. Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and "not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue. "
  2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key.
  3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console.
  4. Select the operating system you wish to fix, and then enter the administrator password.
  5. Type expand d:\i386\ntoskrnl.ex_ c:\windows\system32
  6. You will then be prompted if you wish to overwrite the file type Y and press enter to overwrite the file.
  7. Type exit to reboot the computer.

On ther hand You can try copy "ntoskrnl.exe" from the other computer. and then attached your harddrive then copy the file from c:\windows\system32 to your harddrive. ....windows\system32. afte loading the file disconnect he HDD and fix back to your casing and then try turn on the system. this work on other computer just try in your computer.

Or else You are force to backup all your files and continue what they said"reformatting and reinstallation". anyway you can install all the application programs what you use.

best regards, melnavz



Posted on Mar 06, 2008

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