Question about Dymo LetraTAG Thermal Label Printer

1 Answer

Won't print

Dymo LetraTag purchased new 3 days ago. Printed 30 labels and now will only print a faint outline of tops of letters. Have removed batteries & connected to elect., also replaced label cassette with new..continues to do same...what to do?
thanks ,
gladlove

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  • Slclee May 14, 2008

    Ours does the same. We have had it for a year and now the print is very faint and skips letters. Is there an ink cartridge to change? I thought since it was thermal then there wouldn't be a cartridge.

  • Anonymous Jun 20, 2008

    yes i have the same problem i cant type but the print wont show ya can just make out a few letters

  • Anonymous Mar 25, 2014

    label has hardly any clear writing on it

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  • 19 Answers

Here is the Dymo site for this issue:
https://global.dymo.com/enUS/RNW/RNW.html?pg=std_alp.php?p_li=&p_accessibility=0&p_page=1&p_cv=&p_pv=2.22&p_prods=21%2C22&p_cats=&p_hidden_prods=&prod_lvl1=21&prod_lvl2=22&p_search_text=&p_new_search=1&p_search_type=answers.search_nl

Type "light print" into the search box and the first result is the link you are looking for.
Here is the text of the link:

Poor Print Quality from Electronic Labelmaker won't  print - trnsp.gif Question I have an electronic labelmaker that is printing poorly. The print on the label is either very light, incomplete, or striped. How can I resolve this?
Answer Proceed with the solutions listed below if you have an electronic labelmaker. If you have a LabelWriter printer that is printing poorly, click here.
Solution 1:
Replace the existing batteries with a new/fresh set of alkaline batteries. The print head requires a significant amount of battery power to ensure proper printing on the label. Light print on the label may be an indication that the batteries need to be replaced.
Solution 2:
Replace the existing tape cassette with a new tape cassette. Light printing may be an indication of bad label stock.
Solution 3:
Using the special brush supplied with your labelmaker (located on the inside cover of the cassette compartment) or a cotton swab with a soft solvent (e.g. rubbing alcohol), carefully clean the transporter roller and print head. Dust, dirt, or glue may accumulate on the rubber transport roller or print head inside the cassette compartment and adversely affect print quality.
If the solutions listed above do not resolve the problem, please contact DYMO Technical Support to obtain a Return Material Authorization (RMA) Number.
Obtaining a Return Material Authorization (RMA) Number:

  1. Click the Ask a Question tab at the top of this FAQ.
  2. Fill out the email form completely and include the following information in the Problem Description field:
  • Full Name
  • Full Shipping Address (No PO boxes)
  • Phone Number
  • Date of Purchase
  • Model Name/Number

-hope this helps.

Posted on May 19, 2008

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Related Questions:

1 Answer

Printing issue


You are welcome to contact our help desk. The numbers are at dymo.com. We can arrange a repair.

Dec 31, 2011 | Dymo LetraTag QX50 Thermal Label Printer

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I have the dymo letratag. no letters come out on the paper. I can not find anywhere to put any ink.


LetraTag label makers are thermal printers, so they don't use ink - just batteries and LetraTAG tapes.
When the print starts to fade it's time to put new batteries in.

Jan 29, 2011 | Dymo LetraTAG Thermal Label Printer

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Can I buy a new print roller for my DYMO LetraTag label maker?


You will need to contact Dymo at 1-800-640-6944 to inquire about the LetraTAG print roller as it is not available online. You can contact them Between Monday to Friday: 9am - 5:30 pm Eastern

Aug 07, 2010 | Dymo LetraTAG Thermal Label Printer

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DO I NEED INK REPLACEMENT?


All you need to do is CHANGE THE BATTERIES! This is a thermal printer that does not use ink, BUT...when the batteries are old/weak they will not generate enough voltage to heat the thermal cartridge paper properly, resulting in faint, poorly printed letters.

Jul 14, 2010 | Dymo LetraTag QX50 Thermal Label Printer

1 Answer

Labels coming out blank


1. Replace the batteries (use only alcalines)
2. See if the tape is correctly inserted.
3. Clean the printer head
4. Replace the tape with a new one.
5. Check the contrast settings

Jul 20, 2009 | Dymo LetraTAG Thermal Label Printer

1 Answer

Faint Printing


TRY PUTTING NEW BATTERIES IN THE DEVICE AND THE LETTING WILL GET DARKER SO YOU CAN SEE IT

ROD

Mar 13, 2009 | Dymo LetraTAG Thermal Label Printer

1 Answer

Slash / sign and other symbols


Hold down the shift button and press the letter V. Everything printed above the letters on the background of the keypad can be printed by holding down the shift key and pressing they letter key.
Hope that helps.

Jan 24, 2009 | Dymo LetraTag QX50 Thermal Label Printer

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RE: Dymo Letra Tag


If you use the "dynmo letratag 2000", just press the shift button (the green arrow button) and then the letter "N" (above that letter you should see the text "2=").

That will add a carriage return on your current position and the following text will appear on the second line when printed.

Nov 14, 2007 | Dymo LetraTAG Thermal Label Printer

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