Kennsington 72214 mouse is unresponsive in XP Pro

disconect all the things that is connected to the pc and do them one at a time

Hello, try to download the driver from here

http://drivers.91srv.com/Kensington-Mouse-72214-Driver.html

regards

jim

remove the usb reciever and download the mouseworks the software

http://ftp.kensington.com/PC/Input/MouseWorks_PC_622.exe

1. If you have any third-party mouse software already installed on your computer, please uninstall it.
   
   
2. Download the software and save it to your computer's desktop.
   
   
3. Double-click on the file you downloaded to begin the installation process.

For Windows Windows 2000 and Windows XP:

• Before installing MouseWorks 6.0.1 or higher, make sure you are logged in as "Administrator" of the system.
• Install all Windows service packs first, After applying the service pack, install Kensington MouseWorks software.

After completing these steps attach the reciever and reboot the system

Kensington wireless mouse is compatible with this system:

PC-Windows® 98, Me, 2000, or XP with USB port
USB Macintosh® with OS 10.1.5 or later
USB Macintosh® with OS 8 and 9 device will only function as a 1-button mouse

If you buy this item you have a disk utility on it and provide the software to run on the system. If not you can download it at this site: http://us.kensington.com/html/4398.html

I had this same issue when the software hung. I thought my mouse was dead(no lights, no response when plugged in on my Vista machine). The way I solved it was to goto my XP machine(this may work in Vista 32bit too but I have 64bit and didn't wanna chance it) and install the firmware update software.

After installing the software, run it and get to the screen that tells you to hold down the pairing button when connecting the mouse. Then make SURE your mouse is turned OFF via the ON/OFF switch on the bottom, then HOLD the pairing button on the bottom of the mouse and connect the USB cable. When you do this, you should see a note that XP sees a bootloader and it will want to install a driver for it. Let XP install automatically. When it is done installing the driver, click next on the software screen and it should say it sees the mouse and the UPDATE button should be green. Click it and it will update. This should work, even if it looks like your mouse is dead(no lights when plugged in and not being recognized properly).

The key parts are make sure the mouse is OFF(vai the switch on the bottom) before starting and also make sure you hold the pairing button down when connecting the USB cable. If your system doesn't see a bootloader when you connect the mouse, the update won't work properly.

Go to www.kensington.com. Click on the mouse category at the left and then on the next page click on the software menu item at the top.
Download the software you need.

try installing the software that came with the mouse. if none came with it then go to the manufacturers website and down load the drivers. if none available then there might be something physically wrong with the mouse and you replace it.

If you need further help, reach me via phone at https://www.6ya.com/expert/mark_445a24324be9eb03

Normal 0 If the mouse doesn't have a little door to open on the bottom, then try this.
Just behind the Left and Right keys where your hand rests, apply firm pressure down on the cover and slide to the rear. Some mouse manufactures have used this type of access to replace the batteries.
Hope this helps. Bud

Normal 0 Go to Control Panel and click on the Mouse icon.
Then select the Mouse button you need to program.
Hope this helps. Bud

UPDATE YOUR WINDOWS SOFTWARE FROM MICROSOFT OR YOUR VENDORS SITE, THERE MAY BE MORE SOFTWARE PATCHES FROM THE VENDOR TO FIX THAT TYPE OF PROBLEM