Question about RIM BlackBerry Pearl Smartphone

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Missing text messages on Balckberry pearl

Occassionaly my text messages will all erase. The first time it occurred was 6 months after I had the phone so I thought I had used up all the space allowed. However, now it is starting to happen once a month which is getting very aggravating.

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  • msada_love Mar 06, 2008

    I am having the same problem! My outgoing and incoming texts are deleted and my call log is too. Sometimes my incoming texts are deleted before i can open them and never receive them. I thought it was a memory issue and purchased a 2GB memory card but that has not helped. I have to turn my phone off and take the battery out to do a "soft reset" at least once a day. This is my 2nd pearl. Please help!

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This issue almost always happens when the BlackBerry device is low on memory. The link below shows how to free up memory on the device:

http://kitchbbtips.blogspot.com/2008/08/how-to-free-up-memory-on-your.html

Posted on Oct 05, 2008

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Cause:-
Call logging is not enabled for the Message list.
Ensure call logging is enabled from the Phone application Options menu.
1) From the Home screen, open the Phone application.
2) Display the menu and select Options.
3) Select Call Logging.
4) In the Show these call log types in message list field, select the type of call log to be displayed in the messages list.
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I hope I was able to help you.

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i used to have same issue but this is not an error with the phone. this is a network error. it usually happens when the network is crowded. you have to keep trying to open it. i have had messages that took upto 6 hours to retrieve.... good luck

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Texting


I had the same problem. When I called the Verizon customer service they told me that the memory was low on the phone to get a memory card and that would solve the problem. I did as they told me and now I have no problems. I hope this helps

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Missing text messages in blackberry pearl


I also have had this problem with my Blackberry Pearl. It has nothing to do with your SD memory card. First and foremost, blackberry shortchanged the pearl when it came to onboard memory size. You'll find this out when all of a sudden your call logs, text messages (SMS & MMS) and emails are deleted. When you receive a call it shows in your call log for only about a half hour and gets deleted again. To verify that it is a memory issue, go to options and click on status. If your file free is at 0, you need to free up some memory.

If you text message alot, this can happen quite frequently. Especially with MMS messages which use up alot more memory. Open your messages folder, click the menu key and click General Options. Make sure your phone is set to keep messages for either 15 days or 30 days. Also another thing is to make sure in your Camera options is that all pictures get saved to your memory card. If your pictures get saved to the phones memory, you will always have this problem until they are deleted or moved to your memory card. If you downloaded any games or applications to your phone, this can also be the problem. They make plenty of games and apps for the Pearl but didn't give the phone enough memory to use it all without eventually locking up the phone. This was my problem. I had a few games and a couple applications like Yahoo Go and Sudoku that I deleted and it helped out alot with my memory issues.

There are alot of other things you can do to help free up some memory but it would best if you just call blackberry tech support for your service provider and let them talk you thru all the steps. I've been very happy with T-Mobiles Blackberry tech support because they are separate from the normal customer service line. I've hardly ever had to wait to speak to a tech unlike the regular customer service which can take FOREVER!

I like the Pearl but these issues can certainly frustrate anyone that doesn't know how to deal with them.

Mar 06, 2008 | RIM BlackBerry Pearl 8100

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