Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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WD Passport Portable Hard drive 250GB

My computer would not recognize this supposedly plug and play item

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  • ahdn Mar 10, 2008

    The drive is new and just out of the box. I have tried it on two different computers and neither recognizes it.

  • nayalie Mar 19, 2008

    The drive is new and just out of the box. I have tried it on two different computers and neither recognizes it.

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Send it back right away. 

Posted on May 10, 2008

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It could be that your computers do not put out enough power in the USB ports. (Apple laptops are notorious for this). You can call up Western Digital and tell them that it is not working and they will send you a free dual USB cable. This cable has one plug for usb power and one for data so the drive should work with it (although it will use up 2 of your USB ports!!).

Posted on Apr 08, 2008

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1 Answer

My computer says "USB device not recognized" when


You are likely missing the drivers. If you really need to get it open, plug it in, find the drive, right click and select explore. This MIGHT work; i'm not entirely sure.

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Why wont my Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive work?


Several possibilities:

* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)

Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.

Oct 30, 2010 | Western Digital WD Passport 250GB Portable...

2 Answers

Do I need a disc to install


This is a external hard drive and no need for you to install any software to a computer in order for it to work , this is a plug and play device you just need to wait for the computer to recognize it after you plug it to a USB port and once its recognize its ready to use.

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1 Answer

My WD doesn't appear at my computer. It have energy, and computer recognizes when I plug in, but the drive doesn't appear at My Computer


First, make sure you've downloaded all of the latest drivers and ran the installation CD that usually comes with the device. Then, check the computer manufacturer's information. Your USB ports may not be supplying enough power to run the Passport.

Jun 05, 2010 | Western Digital WD Passport 250GB Portable...

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you must choose the format you wanna run on your hdd.mac and pc aren't the same.

Apr 16, 2010 | Western Digital WD Passport 250GB Portable...

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My WD 250GB passport portable hard drive is not recognized


If your system detects the connected device that is a good start. Was the drive formatted for another operating system? Certainly try the drive on another system and/or another drive on your system.

Aug 26, 2009 | Western Digital WD Passport 250GB Portable...

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My computer doesn't recognize my wd hardrive when i plug it in


its problum with the cable or with your Operating System your are using,,, try on different USB Ports the pc have...
good luck
shafky

Jun 26, 2009 | Western Digital WD Passport 250GB Portable...

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You have to run mac tools that is on that hard drive prior to plugging it in.

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Getting an old Dell Dimension to recognize a WD Passport


In the end, I assigned a different drive letter to the device and it worked.

There's a lot of info out there on how to assign a letter. Here's one link:

http://lifehacker.com/software/windows/change-windows-drive-letters-167525.php

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