Question about Creative Labs Zen Micro MP3 Player

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Freezes at Creative Logo, won't go further

My player won't go past the Creative logo at the beginning. I have tried both with the battery and the usb charger, and it won't go any farther. Also, once it's on and frozen, I can't turn it off at the power switch, the only way to make the logo go away is to take the battery out... Please help?

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  • Anonymous Mar 07, 2008

    Same problem, last time this happened, we had the thing replaced by Creative. Is there anyplace that I can ship it out for repair.

  • Anonymous Mar 08, 2008

    exact same problem.
    and it happened out of the blue one day too... not like i dropped it that day or anything.

  • Anonymous Mar 08, 2008

    exact same problem.
    and it happened out of the blue one day too... not like i dropped it that day or anything.

  • cylixsta Mar 08, 2008

    exact same problem.
    and it happened out of the blue one day too... not like i dropped it that day or anything.

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We are experiencing the same issue. Would definitely like to know how to remedy/replace!!!!

Posted on Mar 10, 2008

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Ive tried the solutions posted here all ready


This is not much of a solution but I pulled my battery out then put in back in. Once I powered on the unit, I get the Creative logo, it updates the library and I'm back up. BUT, then I tried to sync again, and again, and again. Same result each time. I also found that it will not sync past 50% of anything I try, 1 song, 1 album, 100 songs or 100 albums. It always freezes and I can't power off.

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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