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If the Internet light is off then there is a problem with the phone line to the ADSL modem or the modem is faulty or there is a problem at the telephome exchange.
Disconnect the phone cable at the ADSL modem and connect a phone handset to this cable - check for a dial tone and that you can dial out.
If you don't get a dial tone, use a different or new phone cable.
If the phone line is OK then : -
Ring your ISP to get them to test your connection to your ADSL
Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.
The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.
If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.
Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.
Generally this is an indication of a modem failure. If there have been any storms in your area, then the modem may have been zapped. The dial tone curcuit is normally the first casualty when a modem gets hit with more power than normal.
Provided that your telephone is functional on that line (Unplug modem, and connect a handset if this is a modem only line and see if the handset gets a dial tone, this is a good check to make sure the line is functional)
Disconnect the phone line from the modem and connect a normal phone to this phone line. Lift the handset and check it you have a dial tone and see if you can dial out.
If you don't get a dial tone then there is a fault with the phone line and it needs to be repaired before you can use your modem.
just go to the modem properties and you will see a option there called wait for dail tone if u see tick mark there please remove the tick mark your problem might get solved. if this doenst work then check up ur cable and the modem
if you have a dial tone when your computer is not plugged in, then the problem ls with your computer[ a possible short in the computer] the phone cord to the jack, or anything in between such as a dsl modem.if you have dsl, be sure your ethernet cord [ that's the wider plug cord] is in the wider jack in back of the computer. it wont fit in the regular phone jack.if you have dial up, be sure the phone cord is in the regular jack not the ethernet port.[if you have one]
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.