Question about Epson Perfection 3490 PHOTO Flatbed Scanner

2 Answers

Epson 3490 Scanner not communicating properly with PC

My scanner quit communicating properly with my PC. I reinstalled the software on a new PC and have the same problem. It communicates partially, because when I push the "pdf" button on the scanner, I get a message dialogue box titled "EPSON Scan" stating that

"Cannot properly communicate with the scanner.
Make sure the scanner is on, properly connected, and properly set up to scan.
If using a SCSI connection, restart your computer."

I've rebooted, disconnected and reconnected cables -- always same result.

What suggestions do you have? Thank you.

Bill

Posted by on

  • 3 more comments 
  • stickcarver Mar 02, 2009

    My epson 3490 photo flatbed scanner wil not work with my new vista computer

  • cofatel Mar 12, 2009

    Eps3490's "Epson 3490 Scanner not communicating properly with PC" problem, and notify you when a new solution is offered.

  • rosca61 Mar 13, 2009

    Where do I get a new driver to install in my windows vista pc?

  • Anonymous Apr 14, 2009

    Same exact problem. Can't figure it out!

  • Anonymous Mar 16, 2014

    Epson 837 scanner not communicating with PC

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The new PC was Vista and the CD that came with the scanner completed loading a driver without complaint. However, a new driver was needed for Vista. After downloading the new driver from Epson, uninstalling the old driver and installing the new driver, it worked.

Posted on Mar 06, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My Epson perection scanner 3490 photo, does not work with vista

Posted on Sep 17, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

3490 photos wont feed out after scanning


The Epson 3490 is a flatbed scanner that has an optional business card/4x6 photo auto feeder. Do you have the optional feeder attached & plugged into the correct connecter on the back of the scanner? Also, make sure the Epson scanning software has been configured to use the auto feeder. http://www.epson.com/cgi-bin/Store/ProductQuickSpec.jsp?BV_UseBVCookie=yes&oid=48059604&category=

Nov 02, 2013 | Epson Perfection 3490 PHOTO Flatbed...

1 Answer

Epson scanner cannot communicate


My solution was that Epson Scan was set to connect via network instead of local. (All was working fine, then it quit-something changed this setting) Try this, go to start, choose all programs, choose Epson folder, choose Epson Scan, choose Epson Scan Setting. In the pop up box set the connection to local or network, whichever is appropriate. Close the window and open photoshop and all works fine. It could be that your problem is the opposite of mine- I try switching this to the other setting even if the change is wrong, then switch it back to see if that works too.

Good Luck.

Jan 05, 2013 | Epson WorkForce WF-7520 Wide Format...

1 Answer

My Epson perfection 3490 photo scanner doesn't work on leopard. It worked fine on tiger. Do I need to download new software? The CD that came with my scanner says it is for Mac 10.2 to 10.4.


I googled Epson support and found the answer. Here it is:
Macintosh Leopard Support Contact Supportrightmenudottedline.gif apple_leopard_logo.jpg
Welcome to Macintosh OS X 10.5 Leopard support for Epson products. Here you can find out how to get drivers and other Epson software for your Epson product that work with Macintosh OS X 10.5.
Check your Epson product CD to see if it already contains Macintosh OS X 10.5 drivers. If the CD indicates support for Macintosh OS X 10.5, follow the instructions that came with your Epson product to install your drivers and other software.
If your CD does not list OS X 10.5 Leopard, follow the Step-by-Step Instructions below.
View our Macintosh OS X 10.5 Leopard FAQs.

Jan 20, 2010 | Epson Perfection 3490 PHOTO Flatbed...

2 Answers

How do i connect my epson scanner 3490 t0 my epson r220 printer


i am not sure if the two could be readily connect. but, you may connect them on two of the USB port on your PC at the same time.

Oct 07, 2009 | Epson Perfection 3490 PHOTO Flatbed...

1 Answer

My epson 3490 photo scanner isn't working theres a red light on the front of the scanner which is flashing


If the start button light is flashing red, it is because of one of the following problems:

  • The scanner is not connected to your computer properly or your software is not fully installed.
  • The transportation lock is locked. Slide the lock to the unlock position.
After trying these solutions, unplug the scanner to turn it off, then plug it back in.

Sep 30, 2009 | Epson Perfection 3490 PHOTO Flatbed...

1 Answer

Scanner quit


Is the scanner still under warranty? If so, then see if you can get complementary service for the unit. Otherwise, it might be time to junk it.

Feb 08, 2009 | Epson Perfection 3490 PHOTO Flatbed...

1 Answer

Scanner Powers up - does not intiate, cannot be accessed by PC


Power everything down, computer and scanner. Make sure your scanner is connected to the AC wall outlet, and to the pc. Then turn on your computer. Reinstall the driver and software by following this link http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=kVFQIoh3k1nuobYrVg0U002FnSoPZ+wxlW6UdEWrYhTx6DwU003D&tc=6 And download the latest update (2007) and you should be good to go

Nov 23, 2008 | Epson Perfection 4180 Photo Flatbed...

1 Answer

Epson scan application won't open


Do you mean the old powerbook has the same OS as the new one, or the same epson software version?

In any case, this is all I found on it:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58609&prodoid=63060805&infoType=Downloads&platform=Macintosh


Good luck!

Jan 11, 2008 | Epson Perfection 3490 Flatbed Scanner

Not finding what you are looking for?
Epson Perfection 3490 PHOTO Flatbed Scanner Logo

2,244 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Scanners Experts

gbob59

Level 3 Expert

2963 Answers

halotheracer
halotheracer

Level 2 Expert

68 Answers

randymanfive

Level 3 Expert

436 Answers

Are you an Epson Scanner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...