Question about Dell 962 Photo All-In-One InkJet Printer

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Dell No. 962 (All-In-One Printer)

I am not able to scan or copy anything on my Printer. I am able to print e-mails or anything from the hard drive with no problems. The color and black & white mode work just fine. But when I scan or copy something, it comes out all black. The scanned or copied material is barely visable through the black. I would appreciate any help. Thanks

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  • dawn518 Mar 27, 2008

    I cannot scan anything, it continually says that the printer is busy

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You need to go to your printer settings and make sure it is set as the default printer for everything. Make sure it is also set as your default scanner. you may also try lightening the image with the lighter/darker setting on the machine. if this continues, you may want to see if a section of the light is burnt out. this wiill cause darkness on scan & copies but not printing from the c drive. Make sure the machine is lighting up completely when is scans or copies. If part of the lighting is burnt out it will be a fix or replace situation.

Posted on Mar 19, 2008

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Canon PIXMA Manuals MG2900 series Resolution
Resolution The data in the image you have scanned is a collection of dots carrying information about brightness and color. The density of these dots is called "resolution", and resolution will determine the amount of detail your image contains. The unit of resolution is dots per inch (dpi). Dpi is the number of dots per inch (2.5 cm). The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less detail.

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there some reasons :

1- Are you sure to select the copying color not black and white ?
2- try to reset color ink cartridge ,
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i hope that was help you

Mohamed Hejazi
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Try this:
Go to Google Maps, select one and print it out. Does black work then? (On mine it does)
If you try to print an e-mail with both color and black fonts, are the black ones missing from the print? (On mine, the black letters are missing)
How about a scan which contains both color and black features? (Again, both black and color works for me)
And finally, if you scan an all-black font document after hitting "copy...black", you get nothing....but do the same thing after selecting "copy...color"...and it'll print the black.
I'm sorry I haven't found the answer as yet, but maybe if you try some of these little experiments I did this morning, then it'll catch someone's eye and we'll both have a solution (which may cost more than a new printer!

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