Question about Dell 962 Photo All-In-One InkJet Printer

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Dell No. 962 (All-In-One Printer)

I am not able to scan or copy anything on my Printer. I am able to print e-mails or anything from the hard drive with no problems. The color and black & white mode work just fine. But when I scan or copy something, it comes out all black. The scanned or copied material is barely visable through the black. I would appreciate any help. Thanks

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  • dawn518 Mar 27, 2008

    I cannot scan anything, it continually says that the printer is busy

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You need to go to your printer settings and make sure it is set as the default printer for everything. Make sure it is also set as your default scanner. you may also try lightening the image with the lighter/darker setting on the machine. if this continues, you may want to see if a section of the light is burnt out. this wiill cause darkness on scan & copies but not printing from the c drive. Make sure the machine is lighting up completely when is scans or copies. If part of the lighting is burnt out it will be a fix or replace situation.

Posted on Mar 19, 2008

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What kinds of AntiVirus Software are you using.

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