The "BB + Dongle(e.d)" is for an IR remote control. The driver is included in Microsoft Media Center. For it to work you must either have Vista or WinXP Media Center Edition, which is a distinct version of WinXP and must be purchased. Don't bother trying to get the driver from your computer manufacturer, they won't have it and any tech support person you speak with won't have any idea what you're talking about.
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Take your Shaw remote control.
Use the LEFT/RIGHT keys to highlight PVR.
Use the LEFT/RIGHT/UP/DOWN keys to highlight PVR HISTORY.
Scroll through the entries, looking for any "hardware failed" or "hardware error" messages -- finding any implies a failing disk-drive inside the Expander.
Need more help? Telephone Shaw, and ask for "technical support" for TV/PVR.
I have used a Tivo model 1 for years and love it. But when it cametime for HDTV, I decided to try a "build your own" PVR using SageTV orBeyond TV. I have done so and, to make a long story short, I justbought a Tivo Series 3. Problems with the Beyond TV and Sage TV approaches? 1) Tuner cards with drivers not compatible with running two cardstogether (Dvico). 2) Tuner cards that cannot accept cable cards and so limit you to OTAHDTV and analog cable channels. I now consider this THE major unresoled limitation in trying to build a PC version PVR to compete with a Tivo Series 3) Don't buy Tuner cards without a hardware encoder on analog channels. Thiscauses excessive CPU utilization and can result in stuttering video when recording twoanalog channels and watching a HDTV channel. This with a dual core4200+ghz cpu and this was better than two other MBs I tried. Note: Recently, ATI has introduced the ATI Theater 650 chipset based tuners which ARE reported to have a hardware encoder for analog TV channels. I would recommend this tuner as a starting point for any future PVR build efforts. 4) SageTv has lots of features for "geeks" but is missing lots offeatures.. Such as an easy way to tell the software to pick HDTVchannels instead of non-HDTV channels that are presenting the same program. 5) BTV has a pretty good GUI and good remote controls. Still, itsuffers from stuttering and pixelation when recording two analogprograms while watching an HDTV program. This is really a hardwareproblem (3 above) but I was not able to overcome it at the time. I needed a PCI or PCIe HDTV+analog TV tuner which included a hardware encoder for the analog capture mode. BTV has about the worst technical support of any software company I have ever worked with. But the software works pretty good. Their refusal to give me a "baseline hardware configuration" that they KNEW would work with Beyond TV software and two HDTV tuners should have been a red flag that I was going to have problems. 6) I had to go through three video cards before I found one that would give me dual displays while playing back HDTV. Even so, none of the ATI or Nvida based video cards would allow operation of the TV set as the secondary display. This was a result of the huge CPU load generated when making the HDTV display the secondary display and the computer display the primary. I finally settled for a configuration where I used ONLY the TV display and made it the primary display. So.. After spending three months of elapsed time and about two thousand dollars buying hardware and software to experiment with, I decided to give up and buy the $800 Tivo series 3 PVR withthe $199 lifetime subscription transfer price. Expensive, but I spent considerablymore (and a LOT of time!) trying to get a dual tuner HDTV alternativeto work and .. I failed to come close to Tivo Series 3 features andperformance. Until December 31, Tivo series 1 and 2 owners who have a "lifetime" update deal can transfer this deal to a series 3 for $199. This seems excessive considering that BeyondTV and SageTV give "free" TV Guide service "forever" as a part of their software purchase.. That was one of the attractions to these two software packages. In summary.. A lot of people appear to get BTV and SageTV to operate acceptably in specific applications. A lot of other people have a multitude of problems with their configurations. I simply could not find a combination of hardware and software that would work "without video stuttering under some conditions" with dual HDTV/Analog tuners. The failure of both SnapStream (Beyond TV) and Sage TV to publish even ONE "baseline hardware configuration" that is guaranteed to work under all circumstances with dual tuners makes me very suspicious that such a configuration is unknown at this moment in time. Let