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Hoover z400 clogged

I have a Hoover z400 and the suction hose seems to be clogged at the base where the vacuum head pivots. There is no suction when I run the unit on the floor, but if I detach the hose and use the hose with attachments there is perfect suction. I have tried to remove debris with a coat hanger (carefully) and have had little luck due to how the plastic is molded where the debris travels. I hope this is descriptive enough. Please help!

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  • haywhitdad Dec 15, 2008

    My Z400 does the exact same thing: lots of suction through the tube but when I insert the tube into it's rest the suction does not transfer to the floor area. I believe there is a trap door that is opened when you insert the handle tube into the machine. This essentially closes off the tube which causes the motor to speed up because it is not able to **** from anywhere. The trap door is probably stuck closed. I have not taken enough of mine apart to get to the door, but that is my next step. Stay tuned.

  • spkomix Dec 24, 2008

    Same here....wondering if this "trap door" is supposed to open when it's on and it's just not functioning properly? If there is a clog, it's nothing we can feel or get too, it seems to be cleaned out completely, just blocked by plastic. Help!

  • chris276 Jan 28, 2009

    Where is this flap that you speak of?  I am having a similar problem.  I can never get much in the way of tube suction but the floor suction is fine.  I've tested the hose for leaks & have found none.

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So, we removed the plastic flap which appeared to be stuck in the upright position allowing the hose and attachments to work, but not the base. Now it is working, but we will have to put the flap back to get the rest of it to work if we can't figure out how to fix the problem. Not a total solution, but now at least I can vacuum the carpet without using the little attachment!

Posted on Dec 24, 2008

  • Zingger Mar 10, 2012

    How did you remove the plastic flap????

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There should be a bottom plate covering the brush roll that you can remove, if you can't dig out the what is in there, try using your hose and suck it out from the bottom, maybe you will be able to get it out.

Posted on Mar 06, 2008

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Hi, it's Allie from Crucial Vacuum.

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