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I see this problem alot after a paper jam occurs and someone has pulled the stuck paper out. There is probably a piece of paper stuck in the printer somwhere. If you open the front toner door and take the cartridge out, you will see a roller at the bottom front. DON"T touch the roller but take it out. You may find the paper there!
There is a long set of sensor flags on the bottom of the paper input unit that can get stuck and not move freely. This will cause jams from both trays. Try unplugging the printer, removing the toner cartridges and tray 2. Turn the printer on its back or side. You will see a long, black plastic bar with flags on it that runs the length of the paper input unit. make sure it moves freely.
Check carefully for any small scraps of paper caught in the paper path. Do a 1/2 way test, do a print job, listen for the paper to get just under the toner then quickly open the front of the printer (may take a few tries) see if the paper is folded there or if it's happening later that way. If it is folded before entering the fuser, you probably have a small piece of paper in the paper chute somewhere. If it's not and folds later, the fuser is probably worn badly.
Now take a size 10 Envelope fold it so that it should become like a thin long strip........ Now Insert that Envelope on the left side corner of the Printer and move it from right to left and left to right as fast as u can for about 10 times.......... Now Insert the Ordinary Papers onto the Printer and insert both the catridges and Turn on the Printer......Now try to Print it should work........