Line 2 stays lit even though I don't have a second line
I've had the phone a year. I bought this two-line phone even though I have only one line. The problem is that sometimes line 2 stays lit and I can't get a dial tone. I've tried another phone in the outlet and it works fine. Am I doing something wrong? Thanks for your help
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If the line button is lit then something within the system has picked it up. If the phone is a multiline set, the line 1 light on the set that is using the line will show green. The line could also be held by either a cordless phone on the system or the voicemail system. The easiest way to clear the line (if the held set isn't apparent) would be to cycle down the power to the phone system for a moment. That will clear the line if its held by the voicemail
The line that stays lit for line 2 is just the way it is.. not a problem. If you only have one phone line and a two line phone you will always have the one (non working line 2 ) lit.
Have you replaced the cord to the handset? Many times it is a bad cord that causes static.
Unfortunately, there is no way to turn that light off. I had the same situation and researched, called help lines and even had the phone company out to check. The light will stay on. but there is no service to it.
Here are a couple of things to try. First is to disconnect the base and install a regular two line phone to verify that line 2 is ok at that jack. Also on Panasonics website, when you unboxed and installed that unit, there was a cord that had green plugs on it. That was a 4 conductor cord. If somebody changed that out to a 2 conductor, it could cause this. Also it could be a defective cord. If you have another 4 conducter cord from the wired phones, swap it out. Make sure on the base, on the back, that it is plugged in to the correct plug, marked line 1/2. Basically if a regular 2 line phone works, it is possible that the unit is defective. Also maybe unplugging the base from power and resetting that may fix it also.
If that does not help here is Panasonics number.
If you are sure that both cords are good (use another phone to test), make sure the Speaker button light is off. If both lines stay lit up when the phone is on the hook, your phones has problems. Can't help you there.