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W910i typical fault

So here's the problem:
My phone turned itself off then rebooted. Upon rebooting, I could no longer access messages (inbox, sent items, outbox etc etc). Whenever I tried it said "Operation Failed". So I rebooted. Didn't fix it. I took the battery and USIM out. Didn't fix it. So I turned to the internet for help.

A LOT of other people have had the same problem. They recommended updating to the newest software to fix the problem. So I downloaded the Update Service. Yeah, it said my phone needed the newest software, so it downloaded it. Then it went to install it onto the phone... my phone hasn't turned on since.

Now all I get is one vibration, a black screen with a backlight, and the red camera flash-light on the back of the phone. There is no splash screen. No graphics. Nothing. It sits like that with a black screen.

Is there any way to reset the phone without having to get into the menu system? Because at the moment my phone won't even turn on.

If that's not an option, do you have another solution to this problem?

Thanks for your help.

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  • 2 more comments 
  • helsam Mar 16, 2008

    I have to keep doing a master reset on my W910i because it keeps stating 'operation failed' when i go into my messages. Obviously when i do a master reset i lose all of my messages which is really annoying! I haven't tried updating the software as I've heard that this sometimes messes up the whole phone. Does anyone have a solution please??

  • Tilly-Tiger Aug 07, 2008

    My phone has the same problem. I CANT recieve messages.. go into my inbox/outbox/drafts.. i can type a message but cant send it. It says operation failed every time. I tried master reset. Didnt work :( I heard a software update is what it needs but it wont let me do that either!! i tried downloading it via internet on my phone and it stops halfway everytime. I tried downloading it through my computer and it wont recognise my phone. Am i just damned and just get a new phone =( this phone has been more bother than its worth!!!

  • hardcore1 Apr 04, 2009

    I get a similar problem with mine too... i get the black screen with a back light but sometimes the screen will re-appear i have updated and that hasnt helped. it seems to work best when you plug it in. could this be a power issue or need a new battery?

  • craigx Nov 20, 2009

    i have a similar problem with my w910i, the black screen and the lights, i successfully updated to its latest firmware but the problem remains... black screen. though i can still receive calls, i cant see anything on the screen. please help me with my problem. thanks


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Right, i had the same problem with mine and ive fixed it so i thought i'd share the info :)

The problem is the phones EROM is corrupted. In english that means that the phones "thoughts" are all messed up so it cant start up properly if at all.

What you need to do is "reflash" the phone. This basically means you need to reinstall the software. Head over to and download the update service. Once installed chose your phone (in this case the w910i) and follow the on screen steps. Once the update has started DO NOT DISCONNECT THE PHONE!! If you do it will cause the phone to corrupt possibly beyond repair. Once the update has completed take the battery out and put it back in again. Turn the phone on, be patient (wait several mins if you dont see anything) and it should boot up!

Thanks - hope this helped


Posted on Jul 06, 2008

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I can hear when someone calls me but the other person can't hear me could this be a jack problem>

Posted on Oct 15, 2009

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It works :D thanks...


Posted on Jan 16, 2009

2 Suggested Answers

SOURCE: The typical SE W910i problem... that nobody can seem to fix.

i have problems but is different from yours.. i sent mine back to where i bought it and they sent it to SE repair centre repair them for free (under gurantee).

Posted on Apr 18, 2008

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Posted on Jan 02, 2017

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