Question about Ectaco Partner ER-X8c Dictionary / Translator

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The translator does not switch on any more, (out of the blue)

Hi,
I have a problem with my ectaco Partner X8 translator, which after three years of using it stopped working. I even can not switch it on. The batteries are new. Do you know any repair service opportunities??? I want avoid buying just a new translator as they are really expensive and should be able to work a bit longer then three years only.
Best regards,
Monika

Posted by on

  • monixa Mar 06, 2008

    Hi mattozan,

    Thank you very much for your advice. I know that it is a complicated case. Many thanks for collating all available information re this.

    best,

    monixa

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  • 555 Answers

Outlook not good.

Ectaco is adamant that all repairs must be sent directly to them. They do not authorize anyone else to perform repairs.

As a result, no one else can obtain parts or service manuals to repair these devices. So there are no other options for repair worldwide- only shipping the unit to Ectaco's Service Center in the United States (and only if it is under warranty).

You could try posting your problem on the Ectaco User Forum to see if any other users of this translator have a solution.

You will see many other users on the forum that are in your same situation, and most of them are equally frustrated.

Though I have not been able to personally fix your problem, I hope the information provided will be helpful in some way.

Posted on Mar 05, 2008

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