Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Won't scan document to my mac os x

Screen say "error program maybe unstable. I tried reinstalling the software and it worked once and then gave me the same message again. Ay suggestions?

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  • Anonymous Mar 20, 2008

    Won't scan document to my mac os x...

  • brosel Aug 02, 2008

    I'm french and have the same problem.
    I'cant scan with my Mac OS 10.4.

  • Anonymous Sep 20, 2008

    Absolutely the same problem. What good is this printer?

  • Krys10 Oct 16, 2008

    It worked a few months ago, and now I get this error about the program being unstable.  I think it must have been a mac upgrade that screwed it up.  I tried reinstalling the drivers and no joy.

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Try a program for scanning into Mac OSX called VueScan, not the best but the only one I got working. But it does have some bugs. HP says they do not support this printer anymore for OSX, so that means no new drivers. Probably going to have to buy a new one that works flawlessly with OSX though.
Good luck...

Posted on Oct 21, 2008

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dutchman05
  • 487 Answers

SOURCE: won't scan document to my mac os x

download the new drivers and firmware from the HP site. that is updated and should work just fine

Posted on May 10, 2008

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I have an hp psc 1210, I have managed to figure out how to print from my comp, but how do I scan things to my computer


Scanning depends on a few things (OS, drivers). Did you install the full-featured software or the generic driver from the OS? (See the HP support site: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=90764& for drivers/software.) If you have installed the generic driver and a full software package is available, uninstall the driver, unplug the all-in-one from the computer and install the full software. Then reconnect the data cable.

Place the document to be scanned face down on the glass. (Document feeders need the document face up with the top edge entering the feed first.)

Depending on the setup, you can launch the software from your computer. Double-click on the icon on the desktop or (in Windows) Start > All Programs > HP folder and then click on the HP Director. (Once this software is set up for the scan destinations, if the monitor program is running, you'll be able to press the scanner button on the all-in-one to launch the scan. This is under Settings) Once the program is running, click Scan Picture or Scan Document depending on the item to be scanned. Adjust resolution and other settings as needed - try the default first. Click Scan. If doing a preview scan then click Accept when satisfied with the settings.

If you do not have the full software available for your OS or simply do not want to use that software, you have some alternatives. Windows XP, Vista and 7 all can acquire scans in Paint. (Open the program, then File > From Scanner or Camera) Some versions of Vista and Win7 included Windows Fax and Scan which also acquires the scans (just click New scan). Vista has another program that can acquire scans (Photo Gallery IIRC). Macs may have similar software available. In both cases, third-party software is also available.

If your computer doesn't see the scanner, check the cables. Scanners require bi-directional communication with the computer so a cable that allows printing can be a problem with the scanner. Try a new cable or plugging in to a different port. If you have a USB hub or print server, try a direct connection.

I hope this helps.

Cindy Wells


May 31, 2010 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

I have an HP Photosmart 2575 and the message "refer to device documentation" appears when I try to scan. (Printer stopped scanning with installation of updated operating system) I use Mac OS X version...


The printer scan button wouldn't work for me either. I had to install the HP Solution Center software from CD onto my Windows Vista PC then I use its scan document software button to do any scanning.

Feb 26, 2010 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

When I try to scan from printer to computer I get 'scan error'. See documentation. I am trying to scan to a mac - does that matter?


You need to use the grey cd to install the software onto your Mac if you have not already done so. If you don't have the Mac CD you can download the installation software and all drivers from HP here (select your operating system first).

If you have installed it aready, try uninstalling and then reinstalling using the HP website to obtain the updated drivers etc. rather than your CD.

Once you have uninstalled the software, disconnect your printer and then restart your computer. Do not re-connect your printer until you have reinstalled the software.

To verify that the software has installed properly, look for the HP Solution Centre on your desktop, double click on the icon and check that both "scan picture" and |"scan document" are showing.

Hope that helps!

HP Support manual for C4180

Nov 13, 2009 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

I cant scan a document in my computer


During a normal installation of the HP All-in-One software, the following events occur:

1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.
8. The registration process runs.

If any of these things did not occur, there is most likely to be a problem with the installation. If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete.

If your installation is incomplete, you will need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.

Sep 12, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Error messages appear when scanning from glass to macbook.


Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks! 
PREM

Mar 23, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Hp officejet 6110xi all in one


I did a search of your product's help pages on HP.com but didn't come up with an exact match for your error message relevant to an Apple Mac OS X. Before offering suggestions, let me make sure I understand the problem.

You have a Word document open on your Mac and you want to insert an image into the document that's on the scanner.

I'm actually not clear as to whether you successfully scanned an image in the first place. If you did scan the image, where did you store it to? Have you tried scanning the image and saving it to your computer? If you can do this successfully, try inserting the image into your Word document from the location on your computer.

If you tried to scan an image and got the error message, then there is a communication problem between your Mac and the printer. Since you can print, the cable connection must be good. If the error message is suggesting that you reinstall the drivers, you can find the instructions for how to do this at the following web page at HP.com:

Installing and Uninstalling Printer Software on your Mac

You may or may not have your original software disc that came with the printer. If you don't or if you need an updated print driver, you can download that software from the following web page, assuming you are running Mac OS X:

Mac OS X Printer Software and Driver Downloads

Occasionally, you can solve errors by installing print drivers that are more recent than those you originally installed when you first got your printer. That's the benefit of downloading the latest drivers from HP.

On the off change you are using Mac OS 9, here's the relevant software download page (the version of the Mac operating system matters):

Mac OS 9 Printer Software and Driver Downloads

If all you want to do is to insert an image into a Word document, you shouldn't need Adobe Photoshop or any other expensive software application. You aren't trying to do any fancy editing of the graphic, just insert a pre-existing image into a document.

I hope some of the above suggestions help. Post back your results and good luck.

Oct 15, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Canon MP600 won't scan


i would say maybe first step os to unistall all canon mp600r software includin scanning programs and reinstall them and see if it then works. this might cure your fault but make sure you do it from the setupdisc not the canon website.

Hope this helps

Oct 14, 2008 | Canon PIXMA MP600 all-In-One InkJet...

1 Answer

Won't scan document to my mac os x


download the new drivers and firmware from the HP site. that is updated and should work just fine

Apr 30, 2008 | HP Officejet 6310 All-In-One InkJet...

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