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The typical SE W910i problem... that nobody can seem to fix.

Sorry I don't even know if you guys can help me... but I'm having a problem with my Sony Ericsson mobile phone.

So here's the problem:
My phone turned itself off then rebooted. Upon rebooting, I could no longer access messages or anything. Whenever I tried it said "Operation Failed". So I rebooted. Didn't fix it. I took the battery and USIM out. Didn't fix it. So I turned to the internet for help.

A LOT of other people have had the same problem. They recommended updating to the newest software to fix the problem. So I downloaded the Update Service. Yeah, it said my phone needed the newest software, so it downloaded it. Then it went to install it onto the phone... my phone hasn't turned on since.

Now all I get is one vibration, a black screen with a backlight, and the red camera flash-light on the back of the phone. There is no splash screen. No graphics. Nothing. It sits like that constantly.

Is there any way to reset the phone without having to get into the menu system? Because at the moment my phone won't even turn on.

If that's not an option, do you have another solution to this problem?

Thanks for your help.

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  • 5 more comments 
  • Anonymous Mar 12, 2008

    I have the same prob althou mine still turns on even after the update.

  • Anonymous Mar 25, 2008

    Same goes for me. Suddenly the phone went off and only the red light on the back was enlighted.

    Since then there are no games left and when trying to send messages just to have a look at my received SmS it only shows: 'operation failed'



    Resetting the phone didnt help. Today I'll go to an o2-shop, hopefully they might help...

  • Anonymous May 07, 2008

    how to solve the problem in mobile phone w910i where operation failed appears

  • suchthefool Nov 26, 2008

    i have the same bu as soon as a charger is plugged in, the top left button turns on> then i press the power button the phone turn on but then the same problem occurs. all lights black screen no graphics!

  • mani8345 Mar 09, 2009

    my w910i sony ericson is getting shutdown automatucally any solution for this

  • zoebrook22 Apr 16, 2009

    I have the same problem.
    Sometimes when I send messages it freezes alittle and then about 5 minutes later I get 'inactive Sim' then black then back light comes on and it buzzes.

    Its driving me crazy because it does it when I am on the phone, sending messages and it deletes recent messages when it does it!

  • MattyRichyC Apr 30, 2009

    My Phone is doing exactly the same and i have been told to update the software by orange help?

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11 Answers

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When it sais inactive sim it means that the sim card is falling out so get a small peice of paper and put it inbetween the sim card and the battery. It hasnt gon of since if you have any more questions text or ring me on 07896572552

Posted on May 29, 2009

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Go to the Sony Ericsson website find the support page for your phone model and download the software update. Save all your contacts to your sim and anything else you wanna keep to your memory card. Then install the software update for your phone. For all those people wanting a repair manual here is the link. 
http://www.sendspace.com/file/8bf0ay

the button to download the repair guide is at the bottom of the page. 

Posted on Apr 21, 2009

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I also have a problem with my w910i,,before i updated the version software for my w910i,it alway restart and appear red light from the back phone..it make me to get solution from sony ericsson website and i can get information to fix this problem..and later i updated my phone with downloaded the latest software and install it with the step by step..and now i feel better with my phone..hope this can help same problem with other w910i user..

Posted on Feb 08, 2009

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Edxccfcffvfvgvv

Posted on Apr 22, 2009

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Only download SONY ERICSON PC SUITE and repair the phone... there are steps you must follow!... for me it works... dont download to much themes or games... when I download them (about 300 themes and games) it crashed... so be carefull

Posted on Apr 28, 2011

The newest update seems to have solved the 'Operation Failed' problem for me. Just update the phone using Update Service. Don't forget to back your contacts up to the memory card, as well as the messages because they will all be lost otherwise.

Hope this helps.

Posted on Oct 30, 2008

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Hiya, i dont know whether anyone can help me. My phone, sony w910i has been playing up for the past few weeks. Basically it keeps on turning off and then rebooting all by itself....sometimes i cant access my inbox or outbox or my images. I get cut off during a call...i really dont knw how 2 fix the problem. I dont know which software i need to download onto the phone 2 fix this problem.

Posted on Sep 13, 2008

Dont buy this phone!!

Read the reviews!!!!

Every1 has all kind of problems with these handsets!!!!!!!!!

My advice is take it to the carphone warehouse even if you havent bought the phone from them they offer a FREE repair service.

Posted on May 26, 2008

The same has just happened to me and i dont know how to work the phone now!

Posted on May 26, 2008

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I HadA Problem Simular To This....My Phone Likes To Go Blank Whenever It Wants To...It Doesnt Do It Regurlarly...It Just Does After 6 Hours So i Turn It off And On And Still The Screen is Blank I Keep Turning It On And Off Takikng The Battery Out Blowing It Then The Screen Works Again...But i Dont Want To Keep Having To Do That So What Do I Do?

Posted on Feb 23, 2010

I have problems but is different from yours.. i sent mine back to where i bought it and they sent it to SE repair centre repair them for free (under gurantee).

Posted on Apr 18, 2008

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