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Toshiba HD-A3 won't load HD-DVD

I just bought a new Toshiba HD-A3 HD-DVD player, and it won't recognize the format of HD DVDs, even though the twin disc menu function is set to HD-DVD. It plays regular DVD format just fine, although it is still set to play HD-DVD on the menu. I tried downloading firmware update ISOs to a disc (as per Toshiba's website), but it won't recognize the update disc, either. In all cases, it says "can't load, not DVD". Any help?

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It should recognise the discs. If you just bought it new, it's under warranty. Take it back and exchange it.

Geno

Posted on Mar 05, 2008

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