Question about Tomtom GO 910 GPS Receiver

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TomTom Go 910

Mt unit works for about 10 minutes then shutsdown and restarts by itself and I have to reset the location I am looking for. This keeps happening until I want to throw this piece of junk out the window. Any suggestions?

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Complain to Tom Tom ,you may have a lemon,look for law suit soon

Posted on Jun 03, 2008

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My computer can't detect my go 910 hard disk unit and can't start. I've made lots of resets but now way to start. I have a backup.


I have a TomTom Go 910 and I had the same problem. I thought the problem was with the GO 910 but it turned out to be with the computer instead. The GO 910 seems to corrupt the USB driver files on the computer over a period of time when you connect it to your computer to update it or for whatever reason you connect to your computer. To repair the USB driver files on the computer, right click on My Computer and in the menu that opens up select Manage. In the Computer Management window that opens up select Device Manager from the left side of the Computer management window. Then in the right lower side of the window (you might have to scroll down) you will see Universal Serial Bus Controllers. Click the + sign to expand the Bus Controllers. Start at the bottom of the longer lines that you see and right click on it. In the selection that opens up left click on uninstall. Starting from first of the longest lines at the bottom, uninstall all of the USB drivers. Sometimes they will reinstall themselves before you can get them all uninstalled, but if you keep at it you will be able to get them all uninstalled and then restart your computer. When the computer restarts you will see messages that the computer has found new hardware. Then after the computer is on for a few minutes you will see messages that your new hardware is installed and ready to use. If the USB driver files were corrupted this will reinstall them with the correct drivers and you can connect your TomTom to Update it or for whatever reason. Also when you do this make sure that you don't have any USB devices connected to your computer until you are done, then you can connect your TomTom.

Nov 04, 2010 | Tomtom GO 910 GPS Receiver

1 Answer

Safety lock


Hi there,
Yes, I too have experienced a problem with locking up when I take my TomTom 910 out of the dock after being connected to my computer. I also took my TomTom back to shop and was shown how to do a Hard Re-set on it. Firstly, you have to locate the reset button (which I see you have. Why it is hidden away in such an awkward position I don't know. I carry a pin/paperclip around with me for this purpose!) Press the reset button once until the TomTom screen switches off. Then with the TomTom off press AND HOLD DOWN the On button on top of your TomTom. Keep holding as white computer script appears on the screen. Carry on holding down until the remainder of the script appears to almost fill up the screen with script info and then this stops. Then release the On button and the TomTom icon will appear. After 2 to 3 minutes the TomTom should switch to show the current location map and look for satellites. Locking on to satellites can then take up to 15 minutes by the way.
Hope this helps.
Good Luck!!!

neo

Feb 27, 2009 | Tomtom GO 910 GPS Receiver

2 Answers

Tom Tom 910 Green light but does not come on.


Remove battery and disconnect from power for 5 minutes, also remove map card, this will reset the device. Try it out
click;

Repair4GPS: How to Clean, Upgrade, Repair, Mod, Disassemble a GPS ...

see here

http://www.tomtom.com/lib/doc/legal/lw/LW-English-US%20CAN.pdf

To only way you can fix it is taking apart the Tom Tom, checking if the flat ribbon cable and connector to the screen are well in place and eventually replace the display ($80 on Ebay).
Unfortunately this will invalidate the guaranty, and you risk to damage your GPS if you are not a really experienced DIYer. Tom Tom offer one year full guaranty on all their receivers.
Contact Tom Tom and get it repaired:
Support URL: http://www.tomtom.com
Support Phone Number: 978.287.9555
Support Email Address: usainfo@tomtom.com


Hope this may help;

DON'T FORGET TO RATE:

Aug 28, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

Tomtom 910


reset button located where the mount goes use paper clip to reset, then connect to computer and download updates

Aug 13, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

Tomtom 910 problem


Hummm, this is a tough one...

1: Can you see the device in win explorer?
If yes, try to run "chkdsk /f" in a dos prompt.

2: Do you have a working backup?
Then you can format the internal drive through Windows or similar. Format with FAT32, the reinstall backup.

3: Run the Clear Flash tool:
Download:
http://www.tomtom.com/updates/clear_flash/clear_flash.zip

Read:
http://www.tomtom.com/support/index.php?FID=6178&Lid=1

3: Still no joy?
Then maybe send it in for repair, or buy a new one?

May 26, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

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Complain to Tom Tom ,you may have a lemon,look for law suit soon

Mar 25, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

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Complain to Tom Tom ,you may have a lemon,look for law suit soon

Mar 23, 2008 | Tomtom GO 910 GPS Receiver

2 Answers

Music only


One can only presume you have not yet been fully schooled in GPS navigation, and to this i say - there is no better method then to start with the good old user manual.

I have taken the liberty of looking up the PDF link for you.

  • This is the GO 910 User Manual in PDF (online version)
http://download.tomtom.com/open/manuals/TomTom_GO_US.pdf

  • TomTom free software updates, product manuals and installation posters which you can either read online or download.
http://www.tomtom.com/support/support.php?ID=3

Jan 23, 2008 | Tomtom GO 910 GPS Receiver

2 Answers

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The reset button is normally at the bottom

Dec 25, 2007 | Tomtom GO 910 GPS Receiver

3 Answers

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Tomtom GO 910 GPS Receiver flashing white X in a red circle
I discovered that there was a file on the 910 called CLMDATA which was corrupt. When I deleted this in Windows explorer, the unit started up and worked OK. This file is recreated when the unit starts up

Oct 28, 2007 | Tomtom GO 910 GPS Receiver

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