Question about SanDisk Sansa E280 MP3 Player
My Sansa is frozen with the menu display on. I cannot turmn it off or play any thing. Do I have to wait till the battery runs out or can I reset it? If so how?
It is lerss than a month old.
Hello! I used the following advice, worked fine!
We should be able to fix your player. Disconnect the player from the computer if it is connected.
Please copy and paste the following link into your web browser address bar, and then click Go or hit your
Enter key. When prompted, choose the option to Save the file to your Desktop.
NOTE: THIS IS FOR A V1 SANSA. IF YOU HAVE A V2--LOOK ON THE BACK--THEN GET THE 3.x FIRMWARE FROM THE V2 LINK IN THE STICKIES.
Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see
Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to
the computer. Continue holding the Record button until you see a new icon under My Computer called
16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and
when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it
is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key
Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to
follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to
3 times for it to work.
Posted on Mar 11, 2008
Well, I did face a similar issue and all i did was put it aside for a couple of hours. The device automatically shut-off and when i turned it on back it was good to go.
Posted on Mar 06, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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