Do you have internet explore ip address. it starts 192"?

have you got an IP address? go to run>cmd and type IPCONFIG and press enter

If the IP address starts with 169. then you have no connection to the internet or your router

Have you restarted both devices (PC and router) ?

Hi,

Troubleshoot the issue by identifying the ip address that your computer has. May it be wireless or local area connection. Check IP Address thru command prompt or DOS.
· press <windows key>+<R>
· type "cmd"
· press ok button. a black box will appear
· type "ipconfig /all" then press enter key
· locate wireless connection and local area connection group by scrolling up/down.


NOTE: ignore highlighted physical address.

If the ip address is 169.xxx.xxx.xxx, this is an invalid ip address. Contact Internet Service Provider. If the ip address is 192.xxx.xxx.xxx, click start and open control panel. then open internet options. click on connections tab. click on lan settings. Make sure no tick box checked. All set your anti virus' firewall settings to default. Then try browsing.

I hope this works for you. KINDLY REPLY IF FURTHER ASSISTANCE NEEDED. Good Luck!

Mongkey
"Understanding explains better..."

From what I can tell you are using Mozilla Firefox Try using Internet Explorer if ip address id not valid it will tell you Internet Explorer cannot display webpage In order to renew ip address these are the steps you will want to take:
1. Ensure the equipment is connected correctly(Ethernet cord from modem to Internet port on router
2.Open network connections Win XP:Start/Run/Type ncpa.cpl
Vista/Win 7 Start/search bar/type ncpa.cpl
3.This will bring you to your network connections window
4.If using XP: Double click on wireless connection and hit the support tab. Ensure it is assigned by DHCP and the ip address should start with 192.
5. If Vista Or Windows 7 Right click on wireless conenction and hit properties. Uncheck version Internet Protocol Version 6
6. Click and Highlight internet protocol Version 4 and hit properties
7. ensure that it shows obtain ip address and obtain a dns server automatically
8.After go to Command Prompt (Win XP) Start/Run/Type CMD
Windows7/Vista:Start Start/All Programs/Accessories/Right click on command prompt and hit run as administrator then hit continue type in these commands.
1.netsh int ip reset reset.log
2.netsh int ip delete arpcache
3.netsh winsock reset
4.ipconfig /flushdns
9. Restart Computer hope this helps please rate thank you

well there are several things why your google chrome does not work. here are some tips:

check if you have another browser other than google such as internet explorer, netscape, firefox , determine if you have internet access

If it has, then uninstall/ reinstall your google chrome..
If it does not then check your physical connections on your pc
check the lights on the modem / router if it is all lit, if it doesnot , contact your modem/router provider. If it works, then proceed to next step:

Then type the "ipconfig" command on the command prompt by clicking start > all programs > accessories > then click command prompt

if the IP address starts with 0.0.0.0 or 169.xx.xx.xx consult your Internet service provider, if it is 192.xx.xx.xx then proceed to next step:

Type the ip address 192.xx.xx.xx on the internet browser, if it replied , then configure your router settings to make sure that the other ip addresses would work on the internet browser. Then type www.google.com or www.yahoo.com if it work. If symptom persist, consult your internet service provider.

Hope this help....

Step 1 : Check the IP Address of the Computer

Step 2 : If it is in the Range of the Router ( 192.168.2.x)

Step 3 : Try typing 192.168.2.1 on the address bar of internet explorer

Step 4 : If not working Hard reset the router by inserting a paper clip into the reset hole on the back of the router

Step 5 : If the IP Address is any public address or 169.254.x.x then also do step 4

Try going to start on the computer, then click run, then type cmd, then enter ipconfig/all. if your IP address is 192 dot something then you are assigned a private IP address by DHCP that assigns IP addresses automatically to your computer more than likely and those won't allow you on the internet. If you have a 206 or up number then your good because there for public usage and browsing the internet unlike private IP addresses. if you have a private IP address by the number I said type in command prompt ipconfig/renew and it will request a new IP address from DHCP.
If it don't work click my computer, then right click my network places on the left part of the page and choose properties, then click on your connection and choose repair the connection on the left of the page and that should fix and renew your IP address if DHCP won't issue through command prompt.

while seeing this ....please flip it over and post the model numbers on the bottom....I can tell you how to get into the router but with out the static ips from your isp wont help much.... to get into it go to INTERNET EXPLORER (not any other) and type in the address bar as follows 192.168.62.1 and hit enter in the user box that pops up put " admin or user " as user name and " admin or password" as password.....that should access the router...you might be able to assign one but im guessin you will need to contact your isp to get the correct numbers....

Access your router Setup page 
Open internet explorer go to http://192.168.1.1 (default) username: admin (default) password: "leave it blank" (default)
Go to Security go to Filter
if you know that Ipaddress of the computer you want to block for example 192.168.1.10
You can create up to five different IP Address Range filters   Users who have  filtered  IP addresses will not be able  to  access the  Internet at all   If you only want to filter one  IP  address instead of a range of IP addresses, enter the same  value into both fields  For instance, if you wish to filter the  PC with  the  IP  address of 192 168 1 5, enter 5  into both  fields on one line: 192 168 1 5 ~ 192 168 1 5 

if you know the MAC address of the computer click the Edit MAC Filter Setting and input the MAC address you want to block. 
blocking by MAC address is the most effective solution to block a computer... while blocking by ip address will be easily bypass by changing the ip add of the pc

then saved your settings and reboot..

if you are able to connect directly that means everything is fine with your ISP, there is something wrong with router settings.

Most of the case we can resolve by rebooting the router and computer ( a complete power cycle ).

OR
Once you try to connect wirelessly, first check the ip address
how to check the ip address:
1: Click on start
2: Go to run & type cmd then enter
3: Then type ipconfig, then hit enter.
Now check the ip address.
Most of the time we get ip address start with 192**. if you are getting the ip address start with 192 it means router is providing the connectivity. Then you need to check with computer with wireless settings & please make sure that wireless switch on turnon on your computer. You will find that button on edge of the laptop near by the spearker ports & you may try move that button to right or left. That will trun on & trun off your wireless network.

Otherwise last option would be for you may contact the router company/internet service provider to re-configure the router settings.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
Good luck and kind regards. Thank you for using FixYa.