Question about HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure message.

My HP officejet D145 come up with scanner failure message and cannot print or copy anything since last week.

Please reply ASAP. Otherwise I have to order new in order to get my work going.

Thanks
Navangi

Posted by on

  • 3 more comments 
  • hipatti Mar 17, 2008

    message is "Scanner failure. Turn power off then on again." Turning off then on again does not solve the problem

  • Anonymous May 06, 2008

    Scanner failure and I have re-installed many times. This week I cannot print or copy.

  • Anonymous May 30, 2008

    scanner failure message ,unable to receive or send faxes. I unpluges the power source and repluged it again. It seems to work, however the problem keeps on reaccuring!

  • jmef123 Jun 08, 2008

    How do you get the scanner assembly open to clean mirrors?

  • HerbinDelMar Aug 21, 2008

    I also get the "Scanner Failure" message with instructions to turn off and then turn on again. It happens whether the computer is on or off, beginning shortlyafter turning on the computer. Generally, after repeating the procedure, the problem will recur intermittently, for a total of three times, and then stops happening for the rest of the day. Other functions seem to be working okay, although veerrrrry slooow to warm up before first copy. I so rarely use the fax component that I really don't know whether it is working or not; no trouble light comes on as it does with the scanner failure.

×

1 Answer

Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Aug 19, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have an hpD145 printer, copy,scanner, since i


You can download drivers for W7 from HP at their site, just choose your OS and download it then install..
The URL is:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=64992&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%BB

Apr 17, 2010 | HP OfficeJet d145 InkJet Printer

2 Answers

Get the following error message: Scanner Failure


It means that the printer is having problems powering the scanner, either the light source is not working or the belt drive or gears are jammed. It is a self diagnosis that is not passing. That is the reason for your problem.

Jun 21, 2009 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


Since when this problem started (have you done any updates or instalation of application,), Have you try Reset the Printer after replug and power on.

Please find updates for your Printer from the Official website of HP

Also check out if you can go for Reinstall the Printer (best option): HP- D145 Officejet

Nov 01, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


replace the scanner or the whole unit. only way I have found is to replace the top half of the machine

Oct 16, 2008 | HP OfficeJet d145 InkJet Printer

2 Answers

Scanner Falure Issue


Clean Scaner Unit Properly its not easy to done
other wise all engineer

May 26, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

Scanner failure turn off and back on


Try uninstalling and then reinstalling your software.

May 14, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


scanner failure, turn unit off and back on, does not help

Oct 01, 2007 | HP OfficeJet d145 InkJet Printer

2 Answers

HP OfficeJet D145 unable to print or scan


It could be the bulb. Sometimes disassembling the scanner and thoroughly cleaning the glass and mirror will help.

Jul 20, 2007 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


Checxk the manual for FAQ's Check makers tech help site,looks like a service job

May 10, 2007 | HP OfficeJet d145 InkJet Printer

Not finding what you are looking for?
HP OfficeJet d145 InkJet Printer Logo

214 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96396 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...