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Xerox Phaser 6110 claims new toner cartridge is empty

The printer is constantly claiming that it is out of red toner and requests
a new cartridge. however even after trying 2 new cartridges it is still saying
that the red is empty.

from time to time it still prints a colored page if you try immediately after turning it on.

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  • thomas1bln May 13, 2008

    We have exactly the same problem with our Xerox Phaser 6110. Tried to change the yellow toner. Installed the new one, the printer did not recognize it, installed a second new one, the printer did not recognize either. The toner cartridges, as well as the printer are of course original Xerox, but do not work.

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  • 37 Answers

Could be many things...depends on the exact nature of the problem. Where the machine states "Invalid Toner" either the machine itself or the toner cartridge may be the wrong "region". i.e. has been sold in the wrong country..the initial toners will work but as soon as you put new ones in they will give this message. If the machine is still displaying "out of toner" then either the toner cart itself is faulty (assuming they are original Xerox carts) or the Image Unit could be faulty (the bit they plug into). Failing that, it will be a faulty Main PCB. The Toners on these have a crum chip, so they cannot be just re-filled and some that may seem "compatable" will not work either.....

Posted on Jun 30, 2008

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