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My WD Passport came without an activation Key, Ive tried numerous times to contact wd through their web site but get no replies. Has anyone got a phone Number or can point me in the right direction please.

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Phone Support


Phone: 1-877-934-6972
WD Store customer support hours: Monday-Thursday, 8:00 a.m. - 5:00 p.m. Pacific Time, and on Friday from 8:00 a.m. - 3:00 p.m. Pacific Time.
Click here for service and support holiday closures. Technical Service and Support
For service and support regarding all other concerns or questions, please visit the WD Support Web site. The Knowledge Base contains hundreds of detailed responses to common questions.

Posted on Mar 05, 2008

  • Brian Berndt
    Brian Berndt Mar 05, 2008

    Also see these support numbers for International ( I don't know where you live!)

    WD Basic U.S. and Canada Support (Not Available on U.S. Holidays)




    WD Basic Support


    1 (800) 275-4932


    Monday-Thursday
    8 am - 7 pm CST*

    Friday
    8 am - 5 pm CST*

    Saturday
    8 am - 5 pm CST*


    European Support Center (+31-20-4467651)




    Monday-Thursday
    9:30 am - 12 noon, 1 pm - 5:30 CET*

    Friday
    9:30 am - 12 noon, 1 pm - 4:00 CET*


    * CST - Central Standard Time
    * CET - Central European Time

    APAC Support Center (9 am - 6 pm Singapore Time)





    Singapore
    001 800-60086008 / 1800-608-6008


    Australia
    1800429861


    Malaysia
    00 800-60086008 / 1-800-88-1908


    China
    800-8206682


    Hong Kong
    001 800-60086008


    Taiwan
    00 800-60086008


    India
    1800-119393


    Indonesia
    001 803 852 9439


    Philippines
    1800 1441 0159

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Im a bit frustrated about my WD my passport essential 3.0 ext. HD. a month or so, it was just working fine with my windows 7. then one time when i needed some files from it, when i plugged...it says...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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The Passport has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the W.D. web-site, and use "check warranty status", to see if W.D. will replace the Passport, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

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You've either got some intermittent hardware problem (bad USB cable, flaky power-adapter, dying disk-drive inside the enclosure) or you've got a "software" problem, but it is unlikely that multiple PCs would have the same problem.

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Access W.D.'s web-site, and read through their "warranty" section.
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They also tell you how to contact W.D. to exercise the warranty.

Check the warranty-status -- if the warranty still is valid, W.D. will replace it, at minimal cost to you.

If the warranty has expired, W.D. has a "Customer Loyalty" program; you can buy a new W.D. device from the W.D. web-site, at a significant discount. Or, remove the disk-drive from the enclosure, buy a new, compatible, disk-drive, and install it, to "revive" your external storage device (assuming that the disk-drive itself was the problem).

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Several possibilities:

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* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
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The disk-drive inside the case is "dying".
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Then, if the drive is still under warranty, exercise the warranty to get a free replacement.

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Try connecting it to another computer, to see if your computer is the problem.

Try a different USB cable between the unit and your computer.

If it is still under warranty (one year?) then contact W.D. to get an RMA (Return Materials Authorization) -- then, ship the unit to them, for repair/replacement.

If the warranty has expired, open the case, disconnect the USB-to-disk-drive adapter, and connect the disk-drive as a "slave" drive in some desktop computer, to see if it can be properly "detected".

Note that W.D. has a "Customer Loyalty" program -- give them the serial-number from the disk-drive, and you get a good discount on the purchase of a new Passport from their web-site.

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You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
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