Question about Acomdata HybridDrive E5 Hard Drive

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Redemption backup - restore not working

When i get into RESTORE-->FILE option..i keep getting endless message "INVALID FILE", "NO ITEMS WERE SELECTE" message
Please help me

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  • Anonymous Apr 11, 2008

    I am having exactly same issue. Error message comes up before being able to select any files. Tried everything in software menu options and no resolve. Application locks at this stage and must force "end program" with Task Manager to get out.

  • TennisMagic Apr 19, 2008

    I too am having exactly same issue. Endlessly repeating error message pop-ups come up before being able to select any files. Tried everything in software menu options and no resolve. Application locks at this stage and must force "end program" with Task Manager to get out.

  • wineguy2001 Oct 08, 2008

    I followed the download and still could not restore my files as they do not appear on the items list, even though you can see the filw when you click on Explore in Nomad.



    What should I do? All my data of 7 years are in this back up.



    HELP!!!!

  • Anonymous Mar 17, 2014

    trying to recover files from backup of crashed computer, vista, to new computer, 8.1, the file explore shows zipped files but restore in the dashboard doesn't see them. how do I recover those documents?

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I found the solution. You have to go to their website http://www.techsupportlive.com/ and intsall the update (Redemption_Upgrade_15A.exe) which was posted on April 10th, 2008.

I did that, and it fixed the issue. Oh, after you install the update, use Tools menu to repair and manage your stores as necessary.

Here is the full blurb from their website: Problem: “Invalid file” and “No items were selected” message’s displayed when I perform Restore (Full restore, File restore and Find files restore). How to avoid or over come this problem?

Solution: This kind of problem occurs when the drive letter of the HD partition changes it can be resolved either by changing the existing drive letter of HD part to the original letter or by upgrading to the latest version as available in the techsupportlive.com and perform the Repair Catalog operation.

Posted on Apr 19, 2008

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Check your restore settings to make certain you're looking at the correct restore file.

Posted on Mar 05, 2008

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