Question about Sony Cyber-Shot DSC-P100 Digital Camera

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No picture and lens does not retract

My cybershot does not have a picture when turned on and the zoom lens wiggles 3 times when turned on but does not go in or all the way out. Any suggestions?

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  • esquirol Jul 11, 2008

    I have the same problem: when I press power the screen says 'Turn the power off and on again' and the lens will not retract when power is off. I can view pics I've taken, but cannot take new pictures.


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  • 42 Answers

Well some cameras has features that does not use the LCD screen of the camera, because to save battery power or to get better shots with the focus ring.

You can just use the area where you focus your eye to aim and shoot the object of image.

Try to enabled the LCD screen feature.

The Zoom Lens Wiggles 3 times because it is programmed to zoom at the standard zoom size, this is totaly normal for camera in digital and analog types.

Posted on Mar 05, 2008

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1 Answer

E:61:00 on sony cybershot camera


The symptoms of this error is
  • After pressing the power button in capture mode, the lens would extend and a slight humming from what appeared to be the auto focus motor could be heard for about 5 seconds. When the motor stopped humming, the camera would beep and display E:61:00 in the LCD Screen.
  • Camera would extend the lens but not be able to focus on anything past 8 inches or so.
  • Zoom in and zoom out would not work.
  • Playback mode and the Setup mode was not affected.

To solve this
Put the camera about a half inch from a hard surface.
Let the lense go out and hit the surface and retract a little bit. Let it go out all the way when it tries the next time.
If that doesnt fix it, try this:
Turn it on and let the lense go out fully
See where the lens comes out of the camera? The little round crack that surrounds it? Wiggle the lense a bit and blow in there a bit. (Be sure not to blow on the lense!)

Now turn it off/on again, and it should be fixed


See the following video, It may also help you

Your Rating As Four Thumbs which are given below to this solution will appreciate me
Thanks and Keep using Fixya

Mar 02, 2011 | Sony Cyber-Shot DSC-F828 Digital Camera

1 Answer

My TZ7 says that it has a system error (focus) and will not take pictures, view pictures or menu and the shutter will not close when turned off. Help!


Here's a fix I got from Panasonic, I figured I would post this since I haven't seen this anywhere on the web and this post was the highest hit on google

Based on the information that you have provided, we suggest that you perform the following operation:
1. Turn off the camera 2. While off, turn the zoom button fully to the left or right (hold for about 3-5 secs) 3. Release then turn the camera back on... At this point in time the lens should retract. If it does not, repeat the previous steps however, press the zoom to the opposite direction than you did the first time around. If this does not resolve the issue, we recommend the product be sent to our Customer Service Center.

This seems to work for me. The lens retracted back in place and my camera resumed working.

Aug 28, 2010 | Panasonic Lumix DMC-ZS3 Digital Camera

1 Answer

Hi, my zoom is stuck out and won't retract.


Your lens motor is most likely burnt out. The only way to continue taking pictures is push the lens in manually, You may have problems with the focus after doing this, so just turn the lens manually until you are zoomed in properly. If you have a warranty now is the time to use it.

Jun 26, 2009 | Fuji FinePix A600 Digital Camera

1 Answer

Lens will not retract


With Battery out try to pull the lens towards outside
Do that gently do Don't rip it off !!!
Probably you will hear a click sound and If you do,
than put the battery back turn on and you should be fine
Every case is different so of the lens is jammed this will help
If the lens assembly is damaged than the only way is to sell the rest of the camera for parts.

Jan 29, 2009 | Casio EXILIM ZOOM EX-Z60 Digital Camera

2 Answers

Panasonic dmc-fz5


I posted a solution yesterday on Fixya, but can't find it. Same problem, same camera, solution reached on Feb 10 2009 after a couple days of frustration. I gently wiggled the lens by pushing my fingers one on either side (not the outer ring, but the inner ring, but keep your fingers off the glass part). It moves perhaps a fraction of a millimeter, but it moves. After I did that, the problem went away. It's hard to describe, just a gentle 3 or 4 times push on either side; you may have to change finger positions to get the movement. It apparently only takes this to get the lens back on track. Good luck, it's a great camera. Lee

Oct 29, 2008 | Panasonic Lumix DMC-FZ5 Digital Camera

1 Answer

Sony Cybershot 10.1 DSC-N2


throw it at the nearest person while yelling JAPAN FOUR!!!! this works everytime i try it

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1 Answer

Digimax 430 camera won't turn on


If your lens is open and the camera turns off after those dreaded beeps, I have a fix for your problem. Basically, for this model of camera, the lens first pushes out a bit and then it retracts into the camera. Well, my lens got stuck on the pushout and it prevented the camera from turning on. I used some finger pressure and wiggled the lens a bit. Then I turned it on and it retracted to where is was supposed to be to take pictures. Then I turned it off and it retracted into the camera. Problem solved!

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1 Answer

Zoom lens won't fully retract


This is a gradual breakdown of the zoom mechanism due to ingress of dirt or having had a knock. A repair will be expensive- Fuji support will advice.

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1 Answer

Similar problem to Green Can't take a picture


Hi there, resoldering the focus motor contacts on the lens unit might be the solution. Replacement of the optical (lens) unit is the ultimate solution. If you want more info please contact me at LIVE Expert Assistance. Best regards, Arpi

Aug 28, 2006 | Sony Cyber-shot DSC-W50 Digital Camera

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