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For the 10 second play problem the player has been set to intro mode, which only will play the first 10 seconds of each song. While it is playing, press the mode button ( bottom right ) once. This brings up the play sub-menu. It should show " repeat" as the first item. Press mode button again and it should show "intro". Now press either the top or middle buttons on the right side once, this shows all repeat choices again, using the same buttons scroll through them till "normal" is highlighted. Then press the bottom right button again. This shoudl put it back in normal play mode and return to the music screen.