My daughter gets a white screen when u mash the menu button or any other button it has gray lines run through it but thats it then goes back to white screen asked her if she dropped it or anything and she says no was online lookin for software cause i cant find the disk that came with it someone said i need to run it again but not sure that is gonna help and solutions or advice would be greatly appreciated
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Hi, this seems to be a screen failure, just to make sure, do you still see the gray area when you reboot your iPod? in other words, can you see the gray apple over the black background when you first turn it on?
You can reboot your iPod by holding the menu and the select button (the one you use to pick a song).
If you can't see the Apple logo, then your screen appears to be broken, you're gonna have to take it to a technician. If by the other hand your iPod does show the logo, you really should try and restore it; this will erase all the songs and configurations but should restore your iPod to a working state, to do this just connect your iPod and while on iTunes, press the button that says "Restore".
Try reseting it, hold down the "Menu" button and the Middle button for about 7-8 seconds. if that doesn't work then try restoring it, plug it into your computer, open iTunes and select your device, now click "Restore." This will take a few minutes.
Hope it helps!
try to put the ipod into disk mode, while connected to PC, perform first hard reset by holding select and menu buttons until it restarts, when quickly change to pressing select and play buttons, then it must go into disk mode, will sync with PC and must show in iTunes, perform restore function to reformat the memory