Question about ASUS K8N4-E Deluxe Motherboard

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No Hard drive recognized when starting from disc.

Mattozan stated that I needed to flash the bios from with in windows. I can't seem to get to windows. I did download the flash file and updated bios from ASUS web site. Burned to cd individually with NERO. Should I flash?

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  • nwflcpl2k Mar 05, 2008

    Mattozan is a Guru listed on the fixya website. He tried helping me with my issue earlier after I paid $20. We did not get anything resolved and after exactly 1 hr. He wasn't there anymore. I have been able to resolve anything and am trying to get help. But looks like I have to pay again to get help on this website.

  • nwflcpl2k Mar 05, 2008

    There is no drives listed what so ever when I go into BIOS setup. It list the primary, secondary, etc. channels, but there are no drives listed. Supposedly my Mobo setup disc has the files I need, but I have been unsuccessful with a number of different attempts. I have tried the AWDFLASH program provided by ASUS and the most up to date 1011.003 Bios listed on their website. No success as of yet. Any assistance is appreciated.



    As for as Mattozan, he finally answered me back about 2 hrs after taking his smoke break, but offered no further assistance. The guarantee claimed that I would be assisted until the problem is resolved after I paid $20, no matter what the problem. I didn't get resolution assistance and would have to pay again to get assistance. But for a first time user, I'm not feeling very confident as of yet with the assistance that I have received so far. I also haven't received any email back from technical support concerning the 60 mins. of assistance that I did receive. 1 hour was the shut off point while Mattozan was assisting when we just got shut off.

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I do not use "Mattozan", games or VR software (I only use my PC for work/code writing). But if the Mattozan software specifies that you should flash from "within" windows environment, and leaves no room or reason for you to assume otherwise, there may be a good reason for that. Modern flash BIOS can be updated "live" from within the OS. This allows other active OS processes to be utilized, which cannot be accessed from a boot floppy/CD made specifically for flashing BIOS.

However, that being said, my personal preference is to use the boot floppy/CD method for flashing BIOS, because the OS may be contaminated by a virus, that can permanently damage your PC if this is the case, when you update.

Thus, you have two choices; take a risk, and follow Mattozan advice. But I would strongly urge a VERY thorough virus scan, including RAM and MBR, before doing this.

The ONLY safe option is to flash your BIOS with an update supplied DIRECTLY from your BIOS or mfg/motherboard web site, which has some signature or encryption verification (to assure it is authentic, not supplied by some 13 year old Chinese or Russian hackers who hijacked the website), and then, to apply the update from the floppy/CD booter. This completely bypasses your OS, so if the OS is damaged, the BIOS will still be correctly updated.

Thereafter, the Mattozan software, if it is legitimate and well written with safety as a consideration, should recognize the update and proceed normally. One exception might be if the BIOS is newer than the Mattozan software version (in which case you may need a Mattozan update as well).

Perhaps you can post the exact wording of the message/READ-ME for the software, and I can better advise you if there are other considerations to weigh?

Posted on Mar 05, 2008

  • Dana Stienheimer
    Dana Stienheimer Mar 05, 2008

    Aha! "Mattozan" is not software, but a person! Sorry for my presumption, it was the sentence context (and your omission of the noun's "nomenclature") that threw me off. I am sure this person, if he was a paid FixYa guru, was doing his best, on a good track, and is unavailable only due to vacation, illness, equipment/access failure or some other excusable matter.

    But under the circumstances, provided you read and understand the issues here, the best solution you have available is to use the CD you burned. Recognizing a HD is not needed to flash BIOS, when using the proper flash boot floppy/CD method. Perhaps afterwards, your BIOS will recognize the HD.

    If not, the HD may have been damaged from shock or normal wear. Try removing the HD and mounting it on another PC using an external hard drive case (relatively cheap now). If that is not possible, you may simply need to try another HD.

    Also be certain if you are using SATA drives, that your motherboard is compatible with SATA.

    Last, for the moment, is be sure you are not mixing IDE drives with SATA drives in the same system. This causes serious conflicts with older motherboards/computers.

  • Dana Stienheimer
    Dana Stienheimer Mar 06, 2008

    I see. Thanks for update, so I know where you have been and what has been done. Under the circumstances, the symptoms you describe leave only three possible causes. I hope you wil check them all, thoroughly, because one certainly must be the cause:

    1. The motherboard or the BIOS itself, is incapable of recognizing/mounting a Hard Drive with the capacity or format your Hard Drive presently has. Many motherboards from the previous generation, even with the newest BIOS updates available, have a maximum size limitation. The first limit for old boards/BIOS was 8 megabytes, then it was 32, etc. There is a 1028 cylinder limit on many boards/BIOS. Both of these barriers can be resolved by some tricks, but the first step is to get th board/BIOS to see the drive. So for this possibility, you need to do the following: First, make sure you only have ONE hard drive connected to the computer. This is true for all steps, just connect one drive to eliminate the possibility of conflicts between hard drives. Also, I suggest you disconnect the CD-Rom and any Zip Drives or other drives connnected to the mainboard. Also, same for any printers, USB devices or firewire/1394 devices. Remove all of them in case one is causing this conflict. Now, get the exact motherboard model/name and go look it up on the manufacturers website, and dowload the user manual and specs. Read these both, to see if your board/BIOS has these limits. If it does, it will tell you exactly how to get past this limitation.

    2. Next, some situations will require you to set a jumper on the hard drive, in a position that bypasses the upper periphery of the hard drive space (past a specific 1028 limit or LBA limit). This is usually explained in a small diagram on the hard drive itself. If not, again, you must take the exact model name/mfg and go to their website to get the user manual, installation manual and specs for that hard drive. There will also usually be a page available specific to your hard drive (or its series, in general) that will explain the "jumper settings". Get all this information, and try EVERY possible position for the jumper setting, restarting afterwards and checking BIOS to see if the hard drive is recognized/listed.

    3. Now, after doing every task in steps one and two, if the hard drive is not recognized at least by BIOS, I honestly believe there is only ONE possibility left: The hard drive, the BIOS chip itself, or the motherboard is defective. You must accept this as a possibility, no matter how new the hardware is. You have eliminated every possible conflict, and the drive is not recognized. Therefore, there is a HARDWARE failure -somewhere!

    Now, be honest, thoroughly pursue both steps one and 2, and be willing to accept number 3 above if all else has been done. This is a mutual pact here, I am not billing you, I am just very interested in the cause -and results. But you must also do what you can, and as now, when I get notified by FixYa that you have replied to my message, I will be back immediately thereafter. I want to hear the results every step. You want resolution. Let's respect each other's needs. Do step 1 and 2 with genuine diligence and get back to me. I am waiting.

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