Question about HP LaserJet 4300n Printer

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Users cannot print to network printer

User cannot print to network printer but others in the same room can.
Clear printer queue, restart spool service fromt he server but still no go.
Tried printing out a test page but errors out.

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Definately try to ping it. If you can ping it, then your raw port, usually 9100 has probably been changed. Set the configuation to print LPR with a queue name of HP1. Access this by highlighting the printer, right clicking it, select properties, select port, and select configure port.

Also be sure that the IP address is correct.

Posted on Mar 04, 2008

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Thanks for the info that others can print. Helps a lot.
Trying to think which way to head here..
Have you looked at the back of your computer where the ethernet cable plugs in and see if the green light is on next to that port? That would be the most basic thing to check to start.
Can you ping the printer ? If no, have you gone into the print driver and set the port to the proper IP address?
If you can ping the printer, turn off all the firewalls and spyware programs on the computer and try that. Often times firewalls block printers data from sending.
It really sounds like you have an addressing problem.
Find out the printers IP address, start there. Start with pinging to see if the connection actually works.
Once you do that let me know the result and we will move on from there.

Posted on Mar 04, 2008

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1 Answer

Can't print. local print spool not working


Try the steps below to clear the print queue and restart your print spooler:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)


Try to print a document again to verify that the problem is fixed.

Jan 11, 2012 | Lexmark X5495 Printer

1 Answer

Can't printer something about the spool


Try the steps below to clear the print queue and restart your print spooler:
1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)
Try to print a document again to verify that the problem is fixed.

Jan 11, 2012 | Lexmark X5495 Printer

1 Answer

My Lexmark s605's print queue won't clear, and so the printer has stopped working altogether


Please follow the steps below to clear the print queue and restart the print spooler of your computer.

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)


Try to print a document again to verify that the problem is fixed.

Jan 07, 2012 | Lexmark Interact S605 All-in-One Color...

1 Answer

How to restart printer spooler


Please follow the steps below to clear the print queue and restart the print spooler.

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

Dec 23, 2011 | Lexmark X7550 InkJet Printer

1 Answer

Print spool never empties. pages will not delete


Please follow the steps below to clear the print queue from stuck print jobs:



1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh. Try to print a document again to verify that the problem is fixed.

Sep 24, 2011 | Lexmark X8350 All-In-One InkJet Printer

1 Answer

I cant get a print job to delete from the queue and its holding up all the other jobs


To delete print jobs stuck in the print queue on Windows:

  1. Click Start ? click Control Panel ? click Printers and Faxes.
  2. Right-click on the Lexmark print object and select Cancel All Documents.
  3. If that doesn't clear the queue, restart your computer.

If print job(s) still remain in the queue even after doing the steps above:
Stop the Print Spooler service from the Services console

  1. Click Start ? click Run ? type cmd ? click OK.
  2. Type net stop spooler at the command prompt ? hit Enter on the keyboard.

Clear the SPOOL folder

  1. Click Start ? click Run ? type spool ? click OK.
  2. Open PRINTERS folder ? delete all files in the folder.
Start the Print Spooler service from the Services console
  1. Click Start ? click Run ? type cmd ? click OK.
  2. Type net start spooler at the command prompt ? hit Enter on the keyboard.

Try to print again after clearing the print queue.


Nov 24, 2010 | Lexmark Z611 InkJet Photo Printer

1 Answer

My printer won't print...there's a document in queue but it won't print and it won't delete.i've unplugged the printer and re-plugged it in I've restarted my computer...nothing is happening.


Try these steps to remove the print jobs stuck in the queue. Follow the instructions carefully:
First, you have to stop the Print Spooler. To do this: 1. Click on the Windows logo start button. 2. Go to Control Panel 3. Open Administrative Tools 4. Open Services 5. It will pop-up a Services window. Scroll through the list and look for Print Spooler. 6. Double-click on Print Spooler, and click on the Stop button. Click on Ok button. Set the window aside.
Second, you need to clear the print jobs in the Spool folder. To do this: 1. Click on the Windows logo start button. 2. Type Spool in the Search bar. 3. Open Printers folder 4. Delete all the files in the Printers folder. Close the window.
Third, you have to re-enable the Print Spooler. To do this: 1. Go back to Services window. 2. Double-click on Print Spooler, and click on the Start button. Click on Ok button. Close the Services window. Click on the Windows logo start button. Go to Control Panel and open Printers folder. Refresh the page. That should clear the print queue now.
If it still won't print, make sure to clear the print jobs in the queue again and try to reinstall the software. If you need more assistance, leave a comment and I'll get back to it. Thanks.


Jun 21, 2010 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

Document won't delete from printer queue after printed


Have you tried to stop the spooler service in services?

Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side window.
On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Aug 19, 2009 | Lexmark Office Equipment & Supplies

1 Answer

Print queue will not clear after printing


dear sir

this is a typical usb inkjet printer problem

just follow the steps

open notepad

and copy paste

net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

and save as delete.bat file on desktop

run this file and reboot the machine

and run this file again

now print queue will get cleared

thanks

Apr 10, 2009 | Dell 966 All-In-One InkJet Printer

1 Answer

Cannot print on shared printer


I had the same problem with HP 1018 printer, when I had two computers connected to a domain and had Windows XP SP3 on them and when I shared the printer on one of them - I could only print from the network if the user belonged to the Local Administrators group on the host/server computer. Once the network user is removed from Administrators - the print jobs are stuck in print queue. I used the "HP LaserJet Host Based Print Driver Package" that is on HP web site for HP laserjet 1018 printer.
Then I tried to use a different driver for that printer and was successful with driver for HP LaserJet 1020. After forcing that printer to use the 1020 drivers, the regular users were able to print to that printer.

Oct 26, 2008 | HP LaserJet 1018 Printer

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