Up until about 5 mins ago my phone was working fine, then the screen froze and switched the phone off, now the phone will turn on but there is no sound and the display lights up but that is all it will do.
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hello,you do not try master reset *#7780# or *#7370# please remove your mm c card and switch off your mobile and 5 minute after you try without you mm c card; then no solution so, you are watch nokia care
All I can say is a HARD RESET will solve your problems(and eventually all your problems)! First backup the important stuff like the contacts, messages, apps, etc. using the Nokia Content Copier available from the Nokia PC Suite. Then switch off your phone. Now, press and hold the ' * - Star', '3', & 'Call - The Green key that you use to recieve a call' together and switch on your phone. Keep the above mentioned keys pressed till you see the "Select Region" screen.
You could try this, it worked on my N95. But not on my mates. So it's up to you, this will reset the phone, or not, but whichever way it won't damage it. Take your SIM card out. Make sure your phone battery is fully charged. Press* 3 sendat the same time and turn the phone on. Keep them pressed until the reset screen appears.
Give it time to reset.
Yes! I know, you need someone to press the ON button.