Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Creative Nomad Zen Extra 40 Gb

I used the software to add about a thousand tracks today, but suddenly it stopped accepting uploads. I attempted to drag an mp3 file from another explorer window, as i did for the other thousand tracks that worked, into the music library, and it just showed the mouse pointer as a circle and slash.
There is almost 12 Gb free on the jukebox, and other than that, it all appears to be working fine. I have restarted the software, restarted my computer, restarted the jukebox, and changed the mp3 file properties every which way i could think of. The files i am attempting to play all work on winamp, and they didnt come from any crappy drm restricted files (some of them came from cassette, ripped by me).

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I think the problem was related to the id3 tagging, but i wasnt able to conclusively determine that. I had to uninstall the nomad explorer, and reinstall it. That didnt stop it from happening again, but each time the same solution worked. Then the thing crapped on itself furthur. It would turn off then back on, and say it was rebuilding the library. Then it would turn itself off midway through that, and start over. I removed the battery, and put it back in. The thing made it all the way through the rebuild of the library, then just had a little icon on the display saying firmware problem. The solution was a firmware upgrade. I had to hold down the play button while sticking a paper clip in the reset. Then a menu came up and i selected reset OS. It deleted the OS, and re-upped one from the file i found at the creative website. The problem recurred at least once, and the solution was the same each time. It never lost any content while going through this rigamarole, but i did lose some hours fggin with it.

Posted on Mar 10, 2008

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Posted on Jan 02, 2017

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The only solution I know of is to reformat the hard drive. It's pretty time-intensive, but it does work. I use Notmad to back up the playlists. Once restored, they all work, even the ones that had initially failed.

I've never had the problem on my 60GB Zen Xtra (non-upgraded hard drive), only with my 120GB, so my naive guess is that the problem may be caused by the machine somehow not handling the extra hard drive space properly.

Also, both times it's happened, I've seen a warning sign: I usually have a lot of stuff loaded into "selected music", and when I add another album or two it partially clears the selections. And it does so in a weird way: only a few selections remain visible, yet it keeps playing at least some of the now-invisible selections.

I'm starting to think it's time to switch players, and maybe get something I can put the Rockbox OS on.

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Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the bottom...you can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:http://us.creative.com,case=4794

http://support.creative.com/Products/product_list.aspx?catID=213&CatName=MP3+Players#

Good Luck and let me know if this helped

cbinny1

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Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer).

If it didn't work out follow these steps:

1. Uninstall Creative Media Source and all related software.
2. Install the driver. In the installation CD the driver is usually in \Drivers\English
3. Turn on the Nomad an connect it to the PC.
4. Install MediaSource(the program requires that you have the nomad connected while installing)
5. Install MediaSource plugin
6. Try transferring files.

If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp.

Good luck!

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means the software used to operate the unit is corrupt and you need to download and install a new version
http://us.creative.com/support/downloads/

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the zen uses other areas for data storage and stuff.
best to reformat and not use so many folders.

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