Comment by Vedder, posted on Mar 26, 2008
I have a brand new dual core Hp DV9000 laptop, running windows Vista. I purchased Microsoft Streets and Trips 2008 with GPS, installed it without a hitch, and it ran BEAUTIFULLY for about a week, then suddenly, it wouldn't start. (execute). Click on the icon, or go to start/programs/streets, or, go to windows explorer/program files/streets and Trips and click on the exe file....doing ANY of these things only gets you the timer (used to be an hourglass in earlier versions of windows, is now a spinning wheel) for about 5 seconds, then nothing. I did a system restore back to when it worked, same problem. I uninstalled and re-installed 3 times, same issue. I went to Windows Knowlege base (Used to be an MCSE in NT days) and found an exact description of problem, the solution for which they said was to uninstall the file Riched32.dll from the windows/system32 directory, and replace it with uncorrupted version. (Keep in mind there has been no error messages of any sort!) They also said that if Windows refused to allow uninstallation, to reboot and re-start with dos command prompt. Well, you can only get the dos shell if you re-start with "safe-mode/command prompt" , I was denied access to change the file here to, and as I can't remember the dos commands to change the permissions anyway, I am hooped. I should be able to do this in Windows, as I am the administrator, but I guess in Vista, this has changed, and Vista makes the rules, not the admin.
Any ideas?
Mike