Question about Microsoft Streets and Trips 2008 for PC

13 Answers

Streets and Trips wont start

The program loads on my laptop but when i go to use it it will not start. It gives the hour glass for about 10 seconds then nothing.

Posted by on

  • 5 more comments 
  • Vedder Mar 26, 2008

    I have a brand new dual core Hp DV9000 laptop, running windows Vista. I purchased Microsoft Streets and Trips 2008 with GPS, installed it without a hitch, and it ran BEAUTIFULLY for about a week, then suddenly, it wouldn't start. (execute). Click on the icon, or go to start/programs/streets, or, go to windows explorer/program files/streets and Trips and click on the exe file....doing ANY of these things only gets you the timer (used to be an hourglass in earlier versions of windows, is now a spinning wheel) for about 5 seconds, then nothing. I did a system restore back to when it worked, same problem. I uninstalled and re-installed 3 times, same issue. I went to Windows Knowlege base (Used to be an MCSE in NT days) and found an exact description of problem, the solution for which they said was to uninstall the file Riched32.dll from the windows/system32 directory, and replace it with uncorrupted version. (Keep in mind there has been no error messages of any sort!) They also said that if Windows refused to allow uninstallation, to reboot and re-start with dos command prompt. Well, you can only get the dos shell if you re-start with "safe-mode/command prompt" , I was denied access to change the file here to, and as I can't remember the dos commands to change the permissions anyway, I am hooped. I should be able to do this in Windows, as I am the administrator, but I guess in Vista, this has changed, and Vista makes the rules, not the admin.

    Any ideas?


  • lorjean Oct 26, 2008

    It is the same problem it wont start when I click or try to open with right button of the mouse


  • olsonl Jan 31, 2009

    I am pissed that microsoft is screwing with us after we paid good money for their ****. I spent numerous hours going through the registry fixes and reinstalling S&T with no results. I use this on my laptop while out on the road and was really pissed when it would not work. I put my laptop under the tires of my Semi and ran over it. Now I have another laptop and have the same problem. I call and they tell me I have to call back because they are closed on weekends, after spending 15 minutes with product keys and the like. It is exactly like a virus and just as annoying. How can microsoft get by screwing with my personal property.

  • findtheninja Mar 08, 2009

    after i installed my S&T 2008 with GPS locator i clicked register later because im already registered and the program didnt start! before when i installed my 2007 without GPS locator after i clicked register later it automatically started S&T but when i installed 208 it never even worked!! microsoft is such a bullshitter ohh wow! new version! 2009! amazing new updated roads! but who would want to use it if it doesnt work morons!!!
    anyways, after that i tried double clicking the icon in the desktop, the icon in the start menu, and the original folder it just shows me the circle thing to wait for 5 seconds and then nothing happens, im running windows xp with vista inspirant mod BUT ITS STILL XP!!!!
    and yes, it meets the min requirements, heck! it meets the max requirements does anyone have the solution to this problem? please this is urgent for my business!!!!

  • Anonymous Apr 20, 2009

    Same problem. I depend on this for my business. Not reliable. I would not recomend it!!!!!

  • leahcorsaro Apr 26, 2009

    This is infuriating. I paid good money for this program and now Microsoft makes me go through the hassle of calling them to make it work? AND I have to be online when I do it? AND I have to reinput my product code (which I will have to dig out again!)? What did I pay for if the program is not going to work without them tapping into my PC? I love Streets and Trips, but I am so frustrated with Microsoft I almost don't want to buy any more of their products. If I could get by without them, I would. If would make a Streets and Trips type program, I would dump MS in a heartbeat.

  • Corey Knoettgen
    Corey Knoettgen May 11, 2010

    What verison of Windows are you running - does your PC meet the minimum system requirements suggested by the software?


13 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I was having the same problem with streets and trips 2008.I uninstalled and reinstalled the program no luck.I restored to an earlier time no luck.I talked to a friend of mine who is a PC tech he could'nt help me.I was totally frustrated with this issue.I installed the program 2 months ago and had no problems until last saturday.I depend on this program for work.I called Microsoft of course the wrong department they gave me the right number to call 1-800-936-5700 this program Microsoft Streets and Trips with GPS locator has unlimited tech support.They connected to my laptop and went to one of their websites and downloaded a small reset program and this resolved the issue.My issue was that I would double click the icon on my desktop I would get a circle thing which is the same as the hour glass on xp for only about 3 seconds and then nothing the program would not launch.Any way I tried I couldnt get the program to open.
I hope this information is usefull to some one.


Posted on Apr 22, 2008

  • 69TOliver Apr 22, 2008

    I forgot to mention This unlimited tech support for this product is




  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 16 Answers

I had this same problem on a laptop with a clean XP Pro and a fully registered S&T 2008.
I let it go, got a new laptop, SAME DAMN thing.
**** Microsoft.!

Posted on Aug 29, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Tons of hold time and product key verification ****, but they got it fixed. It takes them longer to verify your key and start a desktop sharing session than it does for them to apply the patch.

Good luck.

Posted on Oct 01, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Streets and Trips wont startMy lap top is a Tecra 512 RAM Intel Celeron M. I have load the software many times, and I couldn`t make this software start

Posted on Sep 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

This is a fishing expedition by msn to catch unregistered copies of trips. Make sure you have a registered copy before you call tech help line. 15 minutes to install patch. 1-800936-5700

Posted on Sep 10, 2008

By the way, this worked great but the Microsoft support number in Canada is 1-800-668-7975

Posted on Aug 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

Excellent answers, I'm clearing ym queue.

Posted on May 30, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Call tech support. They will fix it in seconds. There is a small program they need to run to "UNREGISTER" S&T 2008. After they run the file, you simply re-enter the product key and it is brand new. You don't lose any files, at least as far as I can tell.

Posted on May 21, 2008

I had the same problem on XP Pro SP3. So not limited to Vista. Tech support took control and downloaded a program, launched it, and then S&T 2008 started fine. They did make sure the 'fix file' was deleted. You have to go through support but at least it fixed the problem for me.

Posted on May 19, 2008

Hi Tim...Yes, I had the exact same fix...the tech took over my laptop and downloaded something. Of course, as a former tech, the last thing I wanted to do was call a tech (terrible blow to my self esteem! LOL!)

We were on holidays in San Diego when the program stopped working, so the timing was pretty inconvenient.

Mine is the GPS edition too. It's great now that it works!


Posted on Apr 23, 2008

I finally got thru to Microsoft, and their tech had to take over my desktop and actually install some stuff. I am a former MCSE, and I still can't tell you for the life of me what was wrong. He wouldn't tell me. I think it is Vista related.

Anyway, it works fine now!


Posted on Apr 21, 2008

I am having the same problem, I've uninstalled and reinstalled and nothing.

Posted on Apr 21, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 323 Answers

Try an alternative route to the program. Start, Programs, Streets and Trips folder, exe file with icon on it.
You should be able to get into your program from there.

Posted on Apr 20, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Availability of instruction publication for Microsoft Streets & Trips 2011

These days, you get not printed instructions for much of anything. For Streets and Trips, you need to click help and you'll find the documentation online. It is either from within the program or on files on the CD

May 25, 2011 | Operating Systems

1 Answer

Streets & Trips 2008 stopped working. Now all I get is an error that states the registry files were not copied correctly. Looked on line and tried several fixes for this problem but nothing worked. ...

Right click on the program icon and click Run as Administrator. Type in the Admin password. Should start with no problem. You'll need to do this every time you start the program.

Jul 16, 2010 | Microsoft Streets and Trips 2008 for PC

1 Answer

Will not open on computer

The uninstall might not clear everything from the PC. Often files and registry entries are left behind, and maybe they are causing a problem in your case.
Try secureuninstaller to completely remove everything and then install again.

Apr 17, 2010 | Microsoft Streets and Trips 2008 for PC

1 Answer

Cannot load streets 2010 on my laptop with vista

Vista shares only 64 bits version so it can not be applied.Apply microsoft streets and strips to 2008.

Oct 27, 2009 | Microsoft Streets and Trips 2008 for PC

6 Answers

Your registry settings for this application was not

My personal openion is , by using just only Registry cleaners will not solve your problem
We need to get rid of every supported file.

so suggest you for
1) Uninstall the application
2) Restart
3) Use Regsitry Cleaners
4) After successfull cleanup of regsitry go into registry for manual removal by clicking Start -> Run --> Regedit
5) Now locate HKEY_LOCAL_USER -> Software ->
Here locate the application matches with the name of MS Streets (actually i have not used this, so i am not sure about the exact name, but i am sure that you will locate it)
And DELETE that key
6) Same is for HKEY_Current_User--> Software

7) Now go into System Drive (usually C drive) and locate the programfiles -> MS Streets
(again i have not used this, so i am not sure about the exact name, but i am sure that you will locate it)
8) Now restart the system
9) Now we need to use some JUNK FILE CLEANERS for get rid of other supported files
so i suggest you to go with Tune-Up Utilities 2008 version (its trial ware for 30 Day - Fully Functional)
so from that use your JUNK FILE CLEANER
10) After successfull clean up i incist you to execute the Defragmentation process on system drive (usually C drive) so that we can close the backdoor for support files.

11) So after doing all above MAINTANANCE then try to install the application once again
If problem persists.
Please let me know, then I personally get involved with this topic


Sep 17, 2008 | Microsoft Streets and Trips 2008 for PC

1 Answer

Secret end date to S&T?

call 1-800-936-5700 this program Microsoft Streets and Trips with GPS locator has unlimited tech support
I had this same problem - you must have your product key with you - they will re-direct you to a website that will solve your problem - it just.. goes away.
I guess the guys at Microsoft are earning thier billion dollar bonuses today

Jul 25, 2008 | Microsoft Streets and Trips 2008 for PC

3 Answers

Streets won't load

It is possible that in your computer, the disc drive is not the "E:\" drive. For instance, on my computer, the disc drive is the "D:\" drive - you would just substitute the drive letters.

What version of Windows are you running? - it could make a big difference.

Also, you can try double-clicking on "My Computer," and then double-clicking on the disc drive - it will cause the CD to load better than entering in "e:\setup_ST,exe ". Also, check your spelling - there should be a "." (period) in between ST and exe, not a comma.

Mar 07, 2008 | Microsoft Streets and Trips 2008 for PC

Not finding what you are looking for?
Microsoft Streets and Trips 2008 for PC Logo

2,376 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Operating Systems Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Scott Fryer

Level 2 Expert

80 Answers

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

508 Answers

Are you a Microsoft Operating System Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides