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I purchased external drive from Techwizard in CA WD my Book 500GB External USB Drive Model number WD5000C032-002 I have a laptop I tried to get the drive to work and it keep asking me for a CD disk but it didn't come with a CD disk I am wondering if I can download the program for this model. I tried to go into the web site but I could not find this model number Please adice. Thanks My e-mail is fonsecainc@roger.com

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  • Richard Hartman May 11, 2010

    What operating system is on your laptop? Recent Windows versions (2000 and above) ought to recognize a USB drive immediately. If you have Windows 98, you probably need a driver. Or is this a Mac or Linux laptop?



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Does the drive work when you plug it into a different computer? If it doesn't work with any computer you try, it may just be a bad drive.

Posted on Mar 05, 2008

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Wd 500gb hard drive is not shown any power it was working fine suddenly when i try to connect to my laptop nothing appearing. plz advice


Good day, this video tutorial will help you to recognize your WD 500GB. Just follow instruction and your problem will gonna fix.

Jul 30, 2011 | Western Digital My Book Essential 500GB...

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When i plug in my WD External Hard Drive 500gb it show to be un readable in disk managen ment and gives no options to fix it


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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1 Answer

I plug my external hardrive into my labtop and its not reading it at all as if I never plugged anything in


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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I have Fujitsu Siemens Amilio Pa 2510 laptop and I have WD My book studio edition 500GB. I have Windows Vist. I have tried everything, but the external hard drive don't. When I first pluged it in nothing...


check your external drive is set to slave and not master. some have a switch to change or dip pin to set. if not problem unplug external drive turn on computer and boot up, than hook up the external drive the computer will see it and set it to slave in bio s.

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1 Answer

I have a WD 500GB External Hard Drive. It has


That could even be a USB problem, I have the same one, my issue turn out to be just power. You are not the first one to have that problem. Replace the USB cord and see if that affects anything.

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1 Answer

MyBook not recognized by Mac


I am having the same problem!!!! I have my time machine backups on there and I cannot access them! Class action lawsuit???

Mar 09, 2009 | Western Digital 500GB My Book World...

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