If the TV is under warranty, give them hell. Shouldn't pay more than the TV is worth for shipping, any less a dime.
If not under warranty, best to have a TV tech to come to your home to diagnose the problem. Depending on where you live, independent TV repair shop will charge about $100 for the diagnoses service. Common things that go bad for plasma TVs is the Power Supply Board or the Y buffer/main parts. Basically, cheaper to have someone come to you.
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