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In this case check the volume of you're Handheld, If it is low, Increase the volume and check still if it is not working you need to walk into the service center to check the speaker of you're Handheld.
you can hear conversation and your friend can hear you = earpiece ok, microphone ok phone not ring and not play music = buzzer broken or not connect to the main board. check and replace if the buzzer is broken. before you open the phone, please check the profile of your phone.
Assuming you have the audio volume turned up, do you have a bluetooth headset? Check the Bluetooth options to make sure there are no associated bluetooth devices (or just turn bluetooth off).
If that still doesn't work, try clicking the trackwheel and seeing if it says "Mute" or "Unmute" respectively.
If you still can't hear the callers voice, you may have a defective earpiece in the phone and it's time for repair. If you don't have a bluetooth headset, you can try to use one of those to hold a conversation. I have my bluetooth headset around my neck at all times, I can't stand talking without it. As an added bonus, people who can't see my earpiece in my ear thinks I'm talking to myself.
Your ear speaker is bad. You may need to replace it.. This one made by HTC. You can check on Ebay for replacement part. Other issue could be is the hardware part of the ear speaker may be broken or defected will cause loosing contact with the main circuit or you can say it is short. Only solution is open the phone and check for that area to see for any defective.
It is simple. Mine did the same. All I did was replace the speaker! it is now working !
This seems to be a common problem. An advice I got to minimize the chances of this happening again was to try to not to put at max volume and minimize the use of sound on screen touches etc...?If thes can be turned off it would be better.. so they say .:O)