Question about Western Digital My Book Premium ES Edition WDG1SU5000 500 GB USB 2.0 Hard Drive

1 Answer

Western Digital My Book ES Edition 500 MB

I have not being able to download files to this external hard drive. Any ideas? It worked fine and now... read only.

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  • calicali Mar 05, 2008

    Ben;


    I dragged and drop. I have not use the backup features.
    Thanks,
    CC

  • calicali Mar 06, 2008

    Ben;


    I am using both: PC and Mac and a USB connection.
    Thanks.
    CC

  • calicali Mar 10, 2008

    Ben;


    After all of this, I decided to erase all the contents from the hard drive and reinstall the files. Now, I have a working hard drive (again).  I have not have a glitch and hope not to get one. Was this a cure? So far so good... Thanks for your assistance on this matter.
    CC.

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Hi calicali,

Are you using Western Digital's built-in software to try backups, or just dragging or copying/pasting manually?

If you can use more detail I can help you.

Ben

Posted on Mar 04, 2008

  • Ben Blissett Mar 05, 2008

    Hi again calicali,

    Next questions - are you using PC or Mac? Also, are you using the firewire (1394) connection or USB 2.0?

    Ben

  • Ben Blissett Mar 07, 2008

    Hi again,

    Okay. You haven't formatted this drive, have you? By default the WD MyBooks are in FAT32 file format. I'm assuming you haven't done so, but I have to ask.

    If not, going back to your original post, you say 'read only.' I'm assuming you received some error message letting you know that, for whatever reason, the drive won't let you copy/move files; if not, perhaps you're just trying to copy/move files and it gives you a different error message. Can you let me know exactly what error message(s) you're getting, or exactly what's happening when you try to do so?

    You can also try running the WDDiagnostics tools on the drive if you like. Run the Extended Test and it may come up with something. I'm curious, first, to see what answers you have for my previous questions.

    Here's a link to the diagnostics tools for the WD Drives.

    Thanks,
    Ben

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