Question about HP Officejet 7310 All-In-One Printer

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HP Officejet 7310xi All-in-one Scanner feature doesn't work

I'm scanned using this all-in-one several times in the past and recently when I've tried to scan it says that i need to install or run Hp software for this feature. I'm not sure why or where my hp software would have gone. what do i need to do?

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  • mike briles Mar 25, 2008

    The display says I " need to install or run HP software for this feature" and the scanner has worked fine in the past.

  • Anonymous Mar 31, 2008

    Same problem

  • beaman Apr 17, 2008

    I have an HP 7310 Officejet All-in-One and I have all of the current patches. The problem is that when I switched from XP to Vista, I can no longer use the scan feature, at all. It just says, "you need to install or run HP software for this feature". I called HP support and they had me install this -

    AIO_CDB_Full_Network_enu.exe 1/1 (163.07M)

    from this link -

    But, this update made no difference and I stall can't scan anything in. Help Please? Thanks!

  • joshuawilkes Jan 24, 2009

    I have Hp's 7310xi installed as a network printer. It functions just fine through the XP, but my vista lap top is not working. I'm going to download the above suggested program from HP to see if it works or not. We'll see - character builders :-)

  • tinala Feb 02, 2009

    I to use to be able to use the scan to function. I now get the message, "You need to install or run HP software for this feature."



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Can someone email me the location where I could download the driver software or whatever I may need to use the scanning function on my printer. It used to work, and I think I accidentally uninstalled the software or driver package and I can not find my cd.

My email is if you could email me that would be awesome or I'll try to check back on this site in a few days or a week.

Posted on Mar 31, 2008

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  • 351 Answers

you have to re-install the driver for your Officejet.Its A driver's problem . maybe your Scanner driver's file is wanished or crroupt.

Cheerup and Be Happy Always

Posted on Mar 04, 2008


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I have the hp officejet 7310xi and the scan will not work. The dispaly says that I need to install or run software for this feature.

follow this steps
1.remove usb from your printer
2.uninstall your printer from your pc
3. insert printers cd on your pc
4. run setup from your cd
5.connect usb cable in your pc only when setup ask you to

Pls vote us to keep us alive

Nov 16, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Disable scanner or uninstall scanner function

Did you tried selecting xerox documate scanner as a default scanner, i think before you uninstall hp 7310 you should try that

Aug 09, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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I have a HP officejet 7310xi all-in-one will NOT FAX

there could be multiple issues.first u need to chk wheter the phonle line is conencted to the line 2 port at the back the u need to chk whether ur phone line is working properly.try conncting the phone line to a handset and see whether u r getting the dial tone.If all this does not work contact the free online technical support at techbuddies .com

Jun 15, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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My Office Jet 7310xi scanner failure

Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?

Are you using the buttons on the printer, or do you work from HP director?

Mar 29, 2009 | HP Officejet 7310 All-In-One Printer

1 Answer

HP Officejet 7310xi scan error


I use the same printer on several Vista systems with no issues. HP printers are very finicky relative to setup, however. The key to success, I have found, is to make sure that you don't plug the USB cord into the printer until the HP wizard prompts you to do so.

To get you in business, I'd do this. First, go into control panel, installed programs, and uninstall all HP software. Then go to and DL the latest complete SW package (if you have not yet done so). Make sure the USB cable is not plugged into the machine, then start the HP SW installation program. Follow the prompts carefully from there and you should be good to go!

Please let me know if this helps, and provide a rating for my solution if you see fit. Good luck!


Oct 10, 2008 | HP OfficeJet 7310 All-In-One InkJet...

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HP Officejet 5610 All-in-One scanner will not work

Windows Vista causes an error with the scan feature of the HP officejet 5610. To work around it use the paint program:

1. open paint program
2. click file
3. click "from scanner or camera..."
4. scan menu opens

from there simly select the type of scan you would like to do and click the scan button

Jan 07, 2008 | HP Officejet 5610 All-In-One InkJet...

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