I reported earlier that my Trendnet TU-S9 USB to Serial Converter cable didn't work.... turns out it does! Since my mouse is in COM1, I tried it on my other ports to no success... Then found in the Customizer software the communications setup and changed it to COM4 and all is WELL!!!!! I'm so happy! Now I can shut down my undependable desktop!
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Being as you have xp looks like you will have to go to viking site and download a patch to make it compatable, I have a Janome and when we upgraded the computer I had to go to the janome site and download upgrade, the same would apply to the customizing software I would think.
I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.
If you're compie savvy, you can go to the Windows Start button on Task bar>Control Panel>System>Device Manager>COM ports and SEE which COM port your cable's using.
But until your software knows what COM port your cable's using it will NOT recognize that you have one installed.
Please let me know if this doesn't help! Or if there's anything I can help with!! :)
You need a a Reader/Writer box with a blank Janome memory card (PCMCIA) and Cusomizer software. With that you can move your downloaded .sew designs into Customizer and on to the card via the Reader/Writer box provied that they are within the allowable size constraints.
Is this the first time you've tried to use the Reader/Writer?
I ask only because many people don't realize that a necessary step in setting up communication is to set the "COM Port" designation within Customizer/Digitizer.
If you've not done this, within either application, go to >ScanCard>Communication Settings> and choose the COM Port you want to use (you can find out what COM port the cable's using by going to your Start/Task Bar in Windows>Control Panel>System>Hardware>Device Manager>Ports (COM & LPT). There, you should be able to see what port your cable's using.
Then set that COM in your application's Communication Settings dialog box.
Hopefully, I made sense here and explained it well. If I didn't, please let me know where I went goofy and I'm more than happy to clarify!! :)
Also let me know if that does NOT solve your problem!!
I am having the same problem with the Customizer 2000. Worked before but now I get a "communication error". I'm thinking the problem is with the cable. You mentioned you got a new cable. Can you tell me what kind you got and where you got it? I don't know what else could fix the problem. Thanks for your help. I wish I could help you.
Firstly, format your compact flash card on your embroidery machine. This is presuming you have embroidery files in your jef format your machine reads on your computer. Place your compact flash in the compact flash card reader writer connected to your computer, open the compact flash card in your computer, open the file emb5. Now you can simply copy and paste a design from your computer to your flash card. It works for me. Goodluck.