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Janome customizer 2000 reader/writer

When I try to write designs from my reader-writer customizer 2000 it tells me -failed to open serial port,my port is working properly

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  • Anonymous May 19, 2008

    And I thought I was all alone!!!!! Trying to upload designs from a CD into the Reader/Writer Box goes smooth until ....... I click WRITE TO CARD. A little ole window opens and tells me "Check the Connection between PC and Reader/Writer. Confirm your hardware or software settings. OR another window appears to let me know I must check if Scan Card is properly set. Mostly it tells me " COMMUNICATION ERROR". AND this serial port deal is driving me out of my mind!!!!!! I can't tell you how many times I clicked the four dots swoitching back and forth hoping for some magic to get me doing embroidery instead of flying through cyberware hoops!!!!! Does anyone else get this much grief???



    Yes this is the CUSTOMIZER 2000 product from JANOME ... as ancient as I ... and trying to work!!!



    email MAURRIAH58@AOL.COM

  • maurriah May 19, 2008

    And I thought I was all alone!!!!! Trying to upload designs from a CD into the Reader/Writer Box goes smooth until ....... I click WRITE TO CARD. A little ole window opens and tells me "Check the Connection between PC and Reader/Writer." "Confirm your hardware or software settings". OR another window appears to let me know I must "check if Scan Card is properly set."

    Mostly it tells me " COMMUNICATION ERROR".

    AND this serial port deal is driving me out of my mind!!!!!! I can't tell you how many times I clicked the four dots swoitching back and forth hoping for some magic to get me doing embroidery instead of

  • Emskirama Jan 21, 2009

    I have the same janome customizer 2000 reader/writer problem. It keeps saying "Communication Error." Please help!

  • Anonymous May 24, 2009

    I am having the same problem. When I try to write to the memory card, I get a message saying 'Failed to open serial port'. Or a communication error. Have tried the serial port with other devices, and it is fine. Does anyone know how to resolve this problem?

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Hi i have found a solution to this problem if the ladies would like to contact me i would gladly tell them what i did .

Posted on Oct 05, 2008

  • J Shapley Dec 07, 2010

    I, too, have the same problem! Please let me know how to fix it! Thanks
    jmshaps@kc.rr.com

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I reported earlier that my Trendnet TU-S9 USB to Serial Converter cable didn't work.... turns out it does! Since my mouse is in COM1, I tried it on my other ports to no success... Then found in the Customizer software the communications setup and changed it to COM4 and all is WELL!!!!! I'm so happy! Now I can shut down my undependable desktop!

Posted on Dec 01, 2011

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3 Answers

My Janome customizer 2000 will not write to the scan card. It says that it will not recognize the serial port.


Hi, I have the same problem with mine. Janome have not been very helpful. I didn't know if it was the card or the card reader/writer. I have a Janome CX500. Have you solved any of the problems?
Louise

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I have a windows XP computer and I am trying to get to read r/w


Being as you have xp looks like you will have to go to viking site and download a patch to make it compatable, I have a Janome and when we upgraded the computer I had to go to the janome site and download upgrade, the same would apply to the customizing software I would think.

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Customiser 2000 will not connect to a laptop as it has a 9 pin serial port (female) and the laptops have a 15 pin (female) I have bought 2 different cables but none work it just says serial port did not...


Are you using a USB-to-serial adapter?

I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.

If you're compie savvy, you can go to the Windows Start button on Task bar>Control Panel>System>Device Manager>COM ports and SEE which COM port your cable's using.

But until your software knows what COM port your cable's using it will NOT recognize that you have one installed.

Please let me know if this doesn't help! Or if there's anything I can help with!! :)

Aug 01, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Transfer designs to my blank memory card


You need a a Reader/Writer box with a blank Janome memory card (PCMCIA) and Cusomizer software. With that you can move your downloaded .sew designs into Customizer and on to the card via the Reader/Writer box provied that they are within the allowable size constraints.

Jul 19, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Communication error for Customizer 2000


Is this the first time you've tried to use the Reader/Writer?

I ask only because many people don't realize that a necessary step in setting up communication is to set the "COM Port" designation within Customizer/Digitizer.

If you've not done this, within either application, go to >ScanCard>Communication Settings> and choose the COM Port you want to use (you can find out what COM port the cable's using by going to your Start/Task Bar in Windows>Control Panel>System>Hardware>Device Manager>Ports (COM & LPT). There, you should be able to see what port your cable's using.

Then set that COM in your application's Communication Settings dialog box.

Hopefully, I made sense here and explained it well. If I didn't, please let me know where I went goofy and I'm more than happy to clarify!! :)

Also let me know if that does NOT solve your problem!!

Jul 02, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Error reading memory card


Contact Janome helpline who can guide you through this. The phone no may be on your machine or else in the manual.http://janome.com/

Jun 12, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Customizer's reader/writer 2000 quit working


I am having the same problem with the Customizer 2000. Worked before but now I get a "communication error". I'm thinking the problem is with the cable. You mentioned you got a new cable. Can you tell me what kind you got and where you got it? I don't know what else could fix the problem. Thanks for your help. I wish I could help you.

Jun 06, 2009 | Janome Memory Craft 9000 Computerized...

2 Answers

Janome customizer 2000 reader/writer


something you can try is to go into your communication settings and change baud rate to a smaller # until you find one that works.

Oct 02, 2008 | Office Equipment & Supplies

3 Answers

Downloading embroidary designs for the Janome MC 350E


Firstly, format your compact flash card on your embroidery machine. This is presuming you have embroidery files in your jef format your machine reads on your computer. Place your compact flash in the compact flash card reader writer connected to your computer, open the compact flash card in your computer, open the file emb5. Now you can simply copy and paste a design from your computer to your flash card. It works for me. Goodluck.

Sep 20, 2008 | Janome Memory Craft 9000 Computerized...

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