Question about Lexmark X6170 All-In-One InkJet Printer

4 Answers

Printer stays offline on Vista

I purchase new note book Acer with Vista installed and used my XP printer drivers to install the Lexmark X6170 printer. After that I received a communication error. Downloaded new X6170 drivers for Vista from Lexmark (cjrx6100en.exe) uninstall the XP drivers and installed Vista drivers. Now when notebook restarted the print spool says ready until I print ,the print spool shows offline .The Lexmark software indicates the printer is ready and even shows ink levels and alignments can also be dun with no problem. Settings print offline is not activated.

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  • x6170 Mar 13, 2008

    i have an acer laptop to, my x6170 will not print, it shows in the que printing but nothing happens or it will prin one page and say deleting printed and get stuck there. i have reloaded,down loaded, untill im blue in the face. and have been on the phone and on line with lexmark for at least 12 hours to no advail........ the last thing i was instructed to do was to start and stop my sevices to clear the printer. which only works sometimes. i need a fix......help

  • Anonymous Jun 18, 2008

    Downloaded drivers from Lexmark, installed printer. Printer now appears offline, even though the printer is on and when I open on my pc it appears to be operational. It will not print.

  • Anonymous Feb 23, 2009

    Substitute "Dell desktop" for "Acer notebook," and I'm having the exact same thing.

  • Anonymous Mar 15, 2014

    My Lexmark printer is not communication with my computer, it is offline, how do I get it online

  • Anonymous Mar 18, 2014

    Lexmark Optra T 616 says it is ready and has power but will not accept print. Computer has it set as default. Does nothing and shows error in printer que.

  • Anonymous Mar 24, 2014

    stays offline documents in print que blue ready light will not stay on

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4 Answers

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To help you resolve this problem, try the suggestions below.

The Basics:

1. Check your cables and their connections. Reconnect the parallel or USB cable to the computer and to the printer. Make sure there is a direct connection, with no scanners, switchboxes, or hubs inline. Other devices can sometimes cause communication problems between the computer and printer. For more information on this issue, see 'Scanners and Other Devices' below.
2. Remove the power supply cord and reattach it to the printer. The printer should make a noise soon after the power cord is reattached. Note: This is a general diagnostic that seems to fix minor communication issues.
3. If you are using a parallel port, verify that your computer is set up for bi-directional communications. If bi-directional communication is not enabled on your computer, the parallel port mode setting in the computer CMOS setup will need to be set to either bi-directional or ECP. Do the following:
1. Right click on My Computer and select Properties.
2. Click Device Manager. You should see a section called Ports (COM & LPT). There should be a (+) sign to the left of that section.
3. Click on it, and look for ECP Printer Port (LPT1). You may need to contact your PC manufacturer if any of the following are true at this point:
* It does NOT say ECP in the description.
* There is no listing for Printer Port or any variation of'LPT.
* There are question marks or exclamation points next to the LPT1 port listing.
Let your PC manufacturer know what you are trying to accomplish and what you have done up to this point.
4. Go to Start, Settings, Printers. Right click on the Lexmark object and select Properties.
5. Click the Details tab.
6. Under Print to the following port, it should say LPT1 for parallel cables and USB Lexmark or USB00x (<x> = 1-9) for USB cables. You can change these values by clicking on the arrow and selecting a new value from the list. Click Apply, and OK.
If you are using a USB cable and the USB value is not in the list, try uninstalling and reinstalling the driver as detailed in your manual.
If you are using a parallel cable and do not see LPT1, you will need to ask your PC manufacturer to walk you through the process of turning your parallel port on. You will also need to make sure the Lexmark printer is set as default. If not, right click on it and select the default option.
7. If the printer does not work when connected directly to the computer's port and you have complied with the steps above, there may be a hardware problem. In this case you should perform a self-test on the printer. (Click Start a New Search above this solution and enter self test in the search field.)

Scanners and Other Devices
Scanners or other sharing devices could cause communication problems.

* If you are using a parallel connection, please verify that your cables, scanner, or other sharing devices are IEEE-1284 compliant .
If you are using an USB connection, they need to be at least USB 1.0 compliant.
* If the printer prints normally without the scanner/sharing device and its cables, there might be a problem with the scanner/sharing device. Please contact the manufacturer for information on how to fix such issues.

Note: Although connecting devices through a scanner (or other sharing device) may work, we do not recommend or support the use of such devices as they can interfere with the signal strength that is sent to the printer. Please contact the manufacturer of the scanner/sharing device regarding communication issues for that specific device.

USB Issues:

1. Right click on My Computer and select Properties.
2. Click Device Manager. Click on the plus (+) sign next to Universal Serial Bus Controllers. The host controller listed here is the software that runs your USB ports. It is linked to a chipset on the motherboard that requires frequent updates to satisfy the needs of newer products such as your printer.
3. Look at the name of the host controller. Some of the more common names are Ali, Intel, AMD, Via, and SIS. You will need to contact your PC manufacturer to get help updating these specific controllers to the newest driver set.
If YOU are the PC manufacturer, check the manual for your motherboard to find out who makes the chipset for the motherboard. Again, Ali, Intel, AMD, Via, and SIS are some of the more common manufacturers of chipsets.
4. Look for either Lexmark USB Printer or Other Devices in the Device Manager.
5. If you see anything with Lexmark..., click on the plus (+) sign to its left and look for Inkjet Color Printer below it.
6. If it is present, double-click on it. Tje next screen should report that the device is working properly.
7. If you see any question or exclamation marks listed in the Device Manager (small yellow icons next to the listings), double-click on those items to obtain information on what's wrong with the items. This information is useful for troubleshooting the system.
8. If not or there is nothing present, you will need to uninstall and reinstall the printer driver software, or download a newer version from our web site. Click here and follow the link to our Drivers & Downloads center.

It is also recommended that you connect your printer to a USB port that is hardwired or "part" of the motherboard. USB ports that are located in the front of the PC and those that are located in the expansion card slots may cause communication issues if used for printing. You should always try to use the USB slot that is located near your peripheral slots, i.e., your mouse, keyboard, parallel and serial ports.

Multiple PCs:
The printer cannot be connected to multiple PCs at the same time. This includes, but is not limited to, using both the USB and parallel ports of the printer and the use of switchboxes. The system board on the printer will get confused at multiple requests for status, even if one computer is off and the other is on.

Docking Stations:
If you are using a docking station, try using the printer with a different, standard computer with parallel equipment as a test. You may want to contact the manufacturer of your other device for information on the correct functioning of a pass-through device. If the printer does not function correctly when directly hooked to a computer, the hardware may be at fault and the printer will need to be run through the self-test.

Converters/Adapters:
Lexmark printers do not support USB/parallel adapters and will probably not work. Nor will any USB/Parallel constructed cables. Our printers require either an IEEE 1284 bi-directional parallel cable, or a USB v.1.0 or 2.0 A/B style cable. Some printers can only use the parallel cable, some can use only the USB, and some can use either one. However, Lexmark cannot support printers hooked up to computers with a cable that attempts to cross between parallel and USB platforms, as this will cause communication issues.

Software Interference:
A piece of software may be interfering with the printer's communication ability, or your computer may be experiencing a system resource problem. We can try to alleviate these issues by putting your computer into Selective Startup mode. This will prevent any software applications other than Windows from loading when the system starts. To do this:

1. Click Start, Run.
2. Type MSCONFIG on the Open line, then click OK.
3. When the System Configuration Utility opens, place the marker dot beside Selective Startup. Below that, deselect Load Startup Group Items. Then click Apply and OK. You will be prompted to restart the system.
4. When your system restarts, only the Windows operating system should be running. You should not see any icons in the lower right-hand corner of the screen, beside the clock.
5. Try your action again. If it works, the source of the problem was one (or more) of the applications that were loaded into memory.
6. You can return your system to its original configuration by clicking Start, Run, typing MSCONFIG and clicking OK. This time, select Normal Startup, click Apply and OK, and restart the computer.

Posted on Mar 15, 2008

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Hi,

You might have to check whether the Lexmark printer is Online.

For this you have to click on the start button and then select "Printers and Faxes" button.

User using this facility might have to right click on the printer's icon one time, make sure that the "Use Printer Offline" is disabled.

If it has a check mark on it then the user might have to disable it.

Now the printer might be in online mode or you might have enabled the online facility.

Get more information to fix Lexmark Printer Offline error .

Hope this information helps you.

Posted on Jul 15, 2011

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I had the same problem with an acer laptop with Vista, communication error.
You need the usb driver, maybe you thing works correctly but when I instaled the "USB sound ati driver" fixed this problem.
--
www.richardsite.com.mx

Posted on Sep 17, 2009

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MY QUESTION, TRYING TO CONNECT MY COMPUTER TO PRINTER, IT CALLS FOR A MODEL NUMBER, THE NUMBERS LISTED DO NOT HAVE A 5300 PRINTERS, JUST A X5340 X5320. HOW DO I GET MY PRINTER TO WORK. LAVETTA

Posted on Mar 28, 2009

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Posted on Jan 02, 2017

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1 Answer

I lost the cd to my lemark x6170 all in one can you help me install it on my new computer please thank you


Just visit the website of lexmark to download the driver of your lexmark X6170. Search X6170 driver then download it. After you download you may now install the said driver to used your printer again....DONE

Sep 17, 2011 | Lexmark X6170 All-In-One InkJet Printer

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Have no disk to installlexmark x6170 printer


Here is the link to the Lexmark website to download the drivers. http://bit.ly/b0XDka . If your computer is Vista or Windows 7, check if it's running on 32-bit or 64-bit operating system by clicking on the Windows logo Start menu > right click on Computer > Properties. By the way, for Windows 7, use the Vista driver. It is compatible with it. Printer is not compatible with Macintosh.

Apr 19, 2010 | Lexmark X6170 All-In-One InkJet Printer

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I need to install my lexmark x6170


click here

and download driver for your os like vista or xp then install driver.
Let me know if you need more assistanse.
Thanks.

Sep 20, 2009 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

My Lexmark x6170 all-in-one Printer will not scan


I have the same printer, Windows Vista, and also only use the device drivers, but do not experience the problem you are having. The only problem I have with it is that scanning using MS Office 2007 times out before the image can completely transfer. So uninstalling your existing drivers and then reinstalling may do the trick.

If you still wish to install the All-In-One Center software, Lexmark will only provide the device drivers, as you have discovered. However, there are reports that the Lexmark X6100 series AIO (All-In-One) is identical to the Dell A960 AIO. And, fortunately, Dell is kind enough to provide the similar All-In-One Center software.

Click here for the 32-bit Windows XP version. (just in case)
Click here for the 32-bit Windows Vista version.

Give it a try and please report back as to whether or not it worked for you.

Jul 05, 2009 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Cd lost


Lexmark does not distribute replacement install disk for all models.

Contact Lexmark here, to see if the disk for your printer is available.

If you do not have the disk you must download the software from Internet, follow instructions below,

Click here:Official Lexmark Drivers and Software

A web page will open, follow instructions, select model, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
After downloading, find the file,double click on the file ,then if you get in troubles, follow the instructions below to reset and reinstall drivers:

  • Unplug printer USB.
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • Download driver from website, or use the disk and run the install file.
  • Follow driver installation wizard.
  • Plug back printer when prompted from installation wizard.
Note:some printerdoes not work on Vista, if you do not find any driver download for Vista on your model page, that means your model is not Vista compatible.

Oct 29, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

X6570


are you running xp or vista or other os??? you may need a new updated driver if you have changed to vista. If so, go to lexmark website for your area, and downloads page.
Same for you woody123606, i knowalot of people who hate vista, and are going back to xp becaus enow they have all these issue swith printers and programs that will not work with it. Your printer is only conditioned to work with xp driver. Go to lexmark site online and download a driver for vista for your printer.

Aug 07, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Lexmark x6170 printer


You will need to go on-line and find the Windows Vista download for the drivers and software for the item you are installing. After installing; re-start computer and see if printer prints.

Jul 13, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

LEXMARK ALL IN ONE X6170


I do not know what operating system you are using, But most including Windows Vista and Windows XP are plug and play. That means that they will detect and set up your printer automatically. If it does not do so, when you connect the printer, just go into control panel and select add new hardware.

In the unlikely event that you do need the printer driver, you can download it on this page online at http://support.lexmark.com/cgi-perl/selections.cgi?ccs=229:1:0:-1:0:0&target=http://downloads.lexmark.com/cgi-perl/downloads.cgi&&req=:::-1::

good luck!

Mar 25, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Printer not Vista compatable


Uninstall the s\w and and download the s\w from lexmark.com ....

Check if ur vista is 32 bit or 64 bit processor....(Right clikc on coputer ikon on ur desktop....go to properties..there ull find if ur vista is 32 or 64 bit processor)

choose the software accordingly
And also check if ur printer is x6170 or X6150...
NOTE: While installing....Unplug the USB cable...plug it back in whe the software prompts u to

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