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Acer crystal eye webcam not working

Hi,while skyping my web cam doesnt work.I tried opening the programme to adjust setting,but that wont open either.what can i do?thanks Denis

my web cam not working

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  • darrylsell Mar 11, 2008

    Hi, I also have the problem, I have an Aspire 5520G.

  • taneshnaidoo Mar 12, 2008

    Having a problem with Acer Travelmate 6592 3G model. As soon as I launch the app, Windows Vista Business says that it encountered a problem and the webcam app shuts down.

  • canadajen Mar 21, 2008

    make that three users with webcams not working.
    i have inherited a travelmate 3260awxmi. i don't have any paperwork or disks. so here i am asking for advice. i would be ecstatic if you are able to help me
    everytime i open the acer orbicam software it tells me my device is being used by another program. i don't have any other programs happening! i also get a message occasionally which claims i can improve this device and refers to a usb change i should make. this seems odd to me as the cam is fixed to the lid of my laptop and i'm buggered if i know how to change ports!. i probably don't need to tell you there's no external lead.
    i tried to make the message come up so i could type it to you but now i'm getting a message which wants me to switch to my other program which is apparently busy. all i have open is this window to you and i am trying to run orbicam. i have included a screen shot of my list of programs which may or may not be of any help to you (to see if i do have something which is interferring with the cam)
    my camera says 1.3 mega if that might help.
    please ask me any questions

  • TAREK JARMAK May 06, 2008


  • Anonymous Jul 18, 2008

    need divers

  • jrdbigman Aug 09, 2008

    pleas help me thanks!!!

  • Rahul Doda
    Rahul Doda Oct 13, 2008

    Following is the message I am seeing in the device manager for the webcam properties.

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

  • hewwo_holz Dec 03, 2008

    It has now completely vanished from my computer except from a few folders and shorcuts that dont work. It started to take one picture then close of its own accord.

  • ecah Feb 18, 2009

    can't use my cam! when i open it i don't see anything it's not working please advice me what i gonna do

  • aceer Mar 27, 2009

    Dammit, I have acer aspire 4930G and the webcam stopped working, and its freaking annoying!!!!!

  • aeeh306 Apr 02, 2009

    hiii, i have acer aspire 4530. i got problem with my crystal eye web cam. when i open the web cam i it just showing black screen in the display web cam. how could i do.

    can u help me to solve this problem.

  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    i need the model of your laptopo acer.


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i have an acer aspire 5720, my crystal eye web-cam doesn't work either, well most of the time, it says a program stopped it from working, i have moved all photos into a new documents folder as suggested, but still doesn't want to work, any help would be much appreciated.


Posted on Jul 25, 2008

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Hi i have the answer!! go to START menu PROGRAMS click on Acer Empowering Technology click on Acer ERecovery Managment go to CONTENTS and ReInstall your CAMERAS.

I hope it helps it worked for me.

Posted on May 17, 2009

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The problem sounds like it is not with the hardware or software - You are able to take pictures indicating the device is on and working.

The problem appears to be with the associated programmes such as Skype, Yahoo. You need to select on of the video chat programmes and select the webcam you choose to work with it.

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Webcam is not working

Is this the Acer Aspire One 8.9 -inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 Cell Battery) Black
It's due to the software that starts with your PC. . .
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  2. Run
  3. type MSCONFIG
  4. select Start-up Tab
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  6. Select Apply then Ok
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Acer Crystal Eye Web Cam

If it isnt listed under hardware then something may have happened to cause the computer to delete the file "virus protection or firewall" and it may be that your computer just isnt reconizing the software anymore. if you have an installation disk try to use it and reinstall the stuff and go from there.

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Acer crystal eye webcam

After weeks of trying to install my Acer Crystal Eye Camera on an Acer Aspire 6920 with a fresh vista install, I have finally solved this problem.

The error I was getting when trying to install the drivers:

"Could not install device. The required section was not found in the INF."

The problem is a missing registry key for Imaging Devices.
Here's how to fix it:

1. Start Menu > regedit.exe
3. Expand SYSTEM
4. Expand CurrentControlSet
5. Expand Control
6. Expand Class (and keep it highlighted/selected) 7. Edit > New > Key
8. Rename the key to: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
9. Open the key, in the right hand side double click (Default)
10. Rename the Value Data to: Imaging Devices 11. Reinstall device drivers and you're done!

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Acer Crystal Eye Web Cam

make sure u installed before u plug it coz some times it wont work or if u install it already den make sure its compatibility with ur version of windows ok

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