Question about Computers & Internet

2 Answers

Acer crystal eye webcam not working

Hi,while skyping my web cam doesnt work.I tried opening the programme to adjust setting,but that wont open either.what can i do?thanks Denis

my web cam not working

Posted by on

  • 10 more comments 
  • darrylsell Mar 11, 2008

    Hi, I also have the problem, I have an Aspire 5520G.

  • taneshnaidoo Mar 12, 2008

    Having a problem with Acer Travelmate 6592 3G model. As soon as I launch the app, Windows Vista Business says that it encountered a problem and the webcam app shuts down.

  • canadajen Mar 21, 2008

    make that three users with webcams not working.
    i have inherited a travelmate 3260awxmi. i don't have any paperwork or disks. so here i am asking for advice. i would be ecstatic if you are able to help me
    everytime i open the acer orbicam software it tells me my device is being used by another program. i don't have any other programs happening! i also get a message occasionally which claims i can improve this device and refers to a usb change i should make. this seems odd to me as the cam is fixed to the lid of my laptop and i'm buggered if i know how to change ports!. i probably don't need to tell you there's no external lead.
    i tried to make the message come up so i could type it to you but now i'm getting a message which wants me to switch to my other program which is apparently busy. all i have open is this window to you and i am trying to run orbicam. i have included a screen shot of my list of programs which may or may not be of any help to you (to see if i do have something which is interferring with the cam)
    my camera says 1.3 mega if that might help.
    please ask me any questions

  • TAREK JARMAK May 06, 2008


  • Anonymous Jul 18, 2008

    need divers

  • jrdbigman Aug 09, 2008

    pleas help me thanks!!!

  • Rahul Doda
    Rahul Doda Oct 13, 2008

    Following is the message I am seeing in the device manager for the webcam properties.

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

  • hewwo_holz Dec 03, 2008

    It has now completely vanished from my computer except from a few folders and shorcuts that dont work. It started to take one picture then close of its own accord.

  • ecah Feb 18, 2009

    can't use my cam! when i open it i don't see anything it's not working please advice me what i gonna do

  • aceer Mar 27, 2009

    Dammit, I have acer aspire 4930G and the webcam stopped working, and its freaking annoying!!!!!

  • aeeh306 Apr 02, 2009

    hiii, i have acer aspire 4530. i got problem with my crystal eye web cam. when i open the web cam i it just showing black screen in the display web cam. how could i do.

    can u help me to solve this problem.

  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    i need the model of your laptopo acer.



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer


i have an acer aspire 5720, my crystal eye web-cam doesn't work either, well most of the time, it says a program stopped it from working, i have moved all photos into a new documents folder as suggested, but still doesn't want to work, any help would be much appreciated.


Posted on Jul 25, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi i have the answer!! go to START menu PROGRAMS click on Acer Empowering Technology click on Acer ERecovery Managment go to CONTENTS and ReInstall your CAMERAS.

I hope it helps it worked for me.

Posted on May 17, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have recently deleted my acer crystal eye web cam because it was not working, but now i don't know how to get it back and since i don't have it i cannot use video on skype either. i have tried...

insert acer cd driver at computer, then install acer crystal eye webcam from there

or you can download installer at
after download double click the installer then follow the instruction until finish

Best of luck!

Sep 06, 2011 | Acer Crystal Eye webcam

1 Answer

Hi, I have Acer Aspire 4710 and my Crystal Eye Webcam is not working at all with any Skype version. Right now I have Skype 5.5 and it's still not working but when I open the Crystal Eye Webcam it works...

You need to redownload the drivers for your crystal eye web cam. Go to this link:
When you get there, select "Notebook"...then select "Aspire". Then scroll down and select Aspire
4710 Then where you see "Operating System", select your operating system (ex: XP, Vista, or Windows 7). It will then show all the drivers for your operating system...scroll down until you see the camera driver software and then download and reinstall it. Hopefully this will help...good luck.

Aug 16, 2011 | Acer Aspire 5610-4648 Notebook

1 Answer

Hi, my Acer Aspire 5732z does have a web cam, but it won't work. I've de-installed the driver and downloaded a new one from the Acer website, but it still won't function. If I open up Acer...

If there are no error status codes under device manager, then either you have some OS corruption and need to reinstall the OS or the webcam is defective. I would be more inclined to say the latter.
Skype is a good test, since you've obviously done that its most likely bad.
You could test the os theory by downloading hiren boot cd, burn the image to disc and boot into the mini xp live part, install skype and driver under it and test the web cam.
If its under warrenty just have them replace the web cam, if not i could replace it at a reasonable price. Comment back for additional assistance.

Aug 03, 2011 | Acer Aspire 5735 Notebook

1 Answer

Acer crystal eye webcam doesnt work.

ok this problem is caused by the wrong drive installed for the Crystal Eye Web cam.

even thoguh the camera shows that it is installed, the application looks for a specific one for the model you have. Unfortunatly Acer used 3 models of the camera without telling you which you have and calls all of them "crystal eye web cam"

go to select their support section and download all driver and applications available for the camera. you will need to try then 1 at a time til you get the one that works for your system

Feb 12, 2010 | Acer Computers & Internet

1 Answer

Acer crystal eye webcam not working

Are you running Windows XP? If yes please open "My Computer" and you shoudl see camera on this screen.

Double click on it and see if the camera works. If this does not work, you might want to try and reinstall the camera drivers. If not sure how to do so, please respond and i will explain...

Mar 03, 2009 | Acer Aspire 8920-6048 Notebook

1 Answer

Acer crystal eye webcam not working

heloo, reinstall your webcam software and reeboot your computer

Dec 12, 2008 | Microsoft Windows Vista Ultimate Edition

4 Answers

Acer crystal webcam

Dear sir,my laptop webcam is not working i try opening but is telling me need to download and i can not get the main site to get the software, even to update i can not in the internet,the laptop is acer Model Aspire 5610z.sir please i need a quick solution to this problem,to get the driver to install.

Jul 19, 2008 | Acer Aspire 5610-4648 Notebook

7 Answers

Acer Aspire 7220 crystal eye webcam

Uninstall, then reinstall with latest drivers this will be where to start, is web cam attached permanantly? if not try it on another pc if it is try a usb web cam with your laptop. In other words try to do some trouble shooting to narrow down where we need to focus our attention to get you going again

Feb 10, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

1,867 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Alun Cox

Level 3 Expert

2678 Answers

David Payne
David Payne

Level 3 Expert

14162 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides