Question about Logitech QuickCam Communicate STX Personal Web Camera

2 Answers

Echo's my voice on other end.....

My voice echo's and is unclear to the person I'm chatting with. Is this a problem on my end or theirs???Thanks!Kim

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  • papnan Mar 31, 2008

    i have the logitech com stx.. my voice keeps breaking up to whoever im talking to. i tried with earphomes without them--totally reinstalled my cd.. whats the problem they keep hearing my broken messages

  • realmoffairy May 01, 2008

    I use Logitech Quickcam Orbit Sphere MP for 5 years it worked very well but in the last few month it has the probleme. My voice echo's and is unclear to the person I'm chatting with.Please tell me why ? and how to fix it. Thank you very much

  • vhass May 01, 2008

    when I have a vidieo conversation on windows live messenger to my family in uk we end up switching off because we cannot have a conversation because of poor quality audieo ie.echo breaking up and feedback.I live in spain it is only my web cam that has these problems because they speak to other members of the family on there web cams and no problems occur

  • Edmund Lorenzen
    Edmund Lorenzen May 11, 2010

    It can be either... without more information(like does it do this when either of you use different microphones or speakers) this is too vague to help. I will gladly offer more assistance when more information arrives.

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Both of you should read this as the Audio Setting maybe not set right.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video shoud work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 14, 2009

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When i talk on skype the other ones voice is a mess talk like they have amouth full of mush

Posted on Jun 18, 2009

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if u go 2 cam settings u can take out the echo, lol u did not set ur cam up

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This means you need to tweak the volume levels a little and maybe also change the recording levels.

Echo is a common thin with VOIP communications and it may not go away fully but tweaking your levels shoul minimise it.

Also do not use VOIP type communications on low speed connections

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That's because they are using their speakers to lesson to you. If you both use headphones then you won't get the echo. Also you can have them try to lower the volume at their end.
Hope this helps.

Dec 18, 2008 | Logitech Webcam

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Please read THIS article from Logitech regarding this issue. Make sure that 'Canecl Echo' box has been checked in the software under "Audio Settings".

Also make sure that you have the latest QuickCam software - v11.5. You can download it HERE.

Hope that helps!

If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

P.S. -You can rate this solution with one of four votes (remember that at times a bit of to and fro dialogue may be necessary to resolve an issue).
  • "FixYa!" - The solution provides great advice on how to solve the problem.
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Thank you for using FIXYA!
IrishDruid

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Video sound problem


Durring video conferencing with MSN Messenger, I can't hear my friend and he can't hear me. Or I can hear them but they can't hear me. What's wrong? trnsp.gif Answer This article applies to the following products:
All Logitech Web Cameras with MSN Messenger Support
This article applies to the following software:
Windows XP
Test the Microphone in Sound Recorder

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
If the microphone does not work in Sound Recorder, click here for help in determining the problem with the mic.
While using MSN Messenger it is the messenger program, not the camera software, that negotiates the audio streams between two MSN Messenger Clients. Although we cannot directly support audio issues in MSN Messenger, the following steps have been known to resolve and improve audio issues in MSN Messenger. For further information, please consult the help documents associated with MSN Messenger.
Test Your Networking Router
You can also test to see if your router is causing audio issues by either physically bypassing your router and connecting directly to your cable/DSL modem or by setting up your computer as the DMZ (de-militarized zone). If you are a novice networking user, it is not recommended that you leave your computer in the DMZ state for extended period as that may leave your computer vulnerable to attack. However, you may briefly configure your computer as the DMZ to determine if your network settings are causing the audio issues. For DMZ setup instructions, please consult your router's documentation.
Enable Universal Plug and Play (UPnP) on both Windows XP and Your Router.
If either of the above steps resolves the no audio problem, try the following steps.
  1. Open Add or Remove Programs in Control Panel. To open Add or Remove Programs, click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. In the Components list, select the Networking Services check box, and then click Details.
  4. Make sure the Universal Plug and Play box is checked.
Notes: If you used a CD to set up Windows, you will be prompted to insert it into your computer.
If your router does not support UPnP or you still get no audio after enabling UPnP on both Windows XP and your router, you must manually open all UDP ports between 5004 and 65535. This is because the audio streams are sent dynamically using that range of ports. Without a dynamic way to open those ports like UPnP, there is no way for MSN Messenger to successfully negotiate the audio stream. Consult your router's documentation for instructions to manually open these required ports.
If you are still experiencing audio issues within MSN Messenger, and you have verified that the microphone is working in Sound Recorder, contact MSN Messenger Support.


This article covers Accoustic Echo Canncellation (AEC) and how it works.
trnsp.gif Answer This article applies to the following products:
QuickCam 10.x and RightSound supported cameras
QuickCam 11.x and RightSound supported cameras
Call Central and RightSound support audio devices
This article applies to the following platforms:
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home
Windows® Media Center Home
Windows® Vista
Accoustic EchoCancellation (AEC)'s purpose is to prevent sounds from your computer's speakers to be picked up by your microphone. This can be a significant problem with audio or video calling applications where the voices or sounds from other parties of the call is being inadvertently picked up by the microphone and fed back into the call, creating echo and other sound distortions. Without AEC, this echo can detract from the quality of a call and in extreme situations, the echo can degrade the audio experience to the point where the audio is useless.
To prevent this from happening, the AEC component monitors sounds being played by your computer's speakers while monitoring the incoming sound picked up by your computer's microphone. The AEC module takes the outgoing and incoming sound signals and compares them to determine if echo is present. If echo is found, it is subtracted before the audio from the microphone is sent to the requesting application. This will result in the remote party only hearing you speak, without being distracted by hearing their own voice echo back to them.
When enabled, echo is eliminated for the recipient of the audio/video message. For echo free chatting, both parties need to have a RightSound technology enabled web camera that supports the AEC feature.

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that is a very good awnser go with him

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sounds like maybe you have two microphones running at same time?

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Logitech Quickcam Communicate STX


There are a couple of ways to go about this. You can download a Microsoft Update KB900485 which is an acoustic echo canceling driver. http://www.microsoft.com/downloads/details.aspx?FamilyId=404280BF-B240-4A34-AE0E-798CDED8CBAF&displaylang=en This specific fix is a random timing bugcheck when using two-way audio. There is also a paych you can download from Logitech. http://www.softwarepatch.com/utilities/quickcam.html Or, you can try buying another microphone and using it instead of the built-in microphone.

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Echo


Try the following: Go to the Control Panel (in classic mode). Open Sound devices. Change tab to Voice / Microphone. Press Test Software. Wait a couple of seconds. A small guide begins now. The problem is that the Microphone volume is set to high. Try to adjust these settings and see where it gets you. Usually does it for me. Also, try to not have the mic near the speakers. (I translated the steps from my swedish version of XP, look for similiarities.)

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