First connect it to the computer, check to see if it's recognized by the computer. Make sure everything else is working fine, like transferring songs, video, sound, everything. If the ipod's still doing the same thing I would suggest reformatting the ipod.
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Is it detected in itunes?
You're supposed to press menu & ok button only after the following steps-
1.turn off your ipod if its on.
2.slide the hold button on and off a couple of times and then when hold is in off position,press and hold centre and menu buttons till a silver apple appears on screen.then connect to itunes and restore.
If you have an iPod, Press the Menu and Center buttons until the ipod reboots..it should be ok. If it is not, repeat the above and when you see the apple come up, switch your fingers the the center and play/pause buttons. this will put it in disk mode. hook it up to itunes and restore it.
Have you actually been holding down all buttons? If so you will want to reset the ipod. Just in case you are unsure as to how to reset the ipod I have posted a step by step below. Hope it helps you :)
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer.
To paraphrase, you own a counterfeit product that doesn't work, the manufacturer of which is a criminal fraudster who made sure you couldn't identify or contact him.
All I can advise is that you contact the original seller, and (if the item arrived in the US mail) the Postal Inspector.
Try holding the menu button and center button at the same time. this should reset the ipod completely. Its a force power up and power down similar to Zapping your PRAM on a computer. this should reset the configurations Hopefully that helps
hmmm, sounds like you might have to reinstall the O.S I think
when you connect to yr computer does the ipod still show? have it connected whilst running a general disk repair program and see if that makes any difference
btw-not sure if u use mac or pc but dont use any nortons repair apps with the ipod, whatever your flavour computer