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Printing not printing - Computers & Internet

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  • yourkidding Mar 04, 2008

    hp deskjet f4185 all in one

  • yourkidding Mar 04, 2008

    you can turn it on then you can hear it align the ink cartridges and the power light is on but i think its not recognizing the computer

  • yourkidding Mar 04, 2008

    i bought it on the 21/2/2008 so its brand new and the computer was bought about the end of 2007 and is windows xp

  • yourkidding Mar 04, 2008

    its printing the test page yep done and colour too!

  • yourkidding Mar 04, 2008

    no response but when i right clicked to go to properties the name of the printer was there but it had paused-deleting

  • yourkidding Mar 04, 2008

    yep done that and there is one document in queue

  • yourkidding Mar 04, 2008

    in the priter and faxes it says deleting-offline

  • yourkidding Mar 04, 2008

    now there is no printer in the printer and faxes

  • yourkidding Mar 04, 2008

    did what i needed to do then got this message- USBComposite Device

    has not passed Windows Logo testing to verify its compatability with Windows XP

    continuing your installation of this software may impair or destabalize the correct operation of your system either immediately or in the future.Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing.

    continue anyway stop installation

    i think i will just throw this printer out the window!!!

  • yourkidding Mar 04, 2008

    theres no printer in the print/faxes window

  • yourkidding Mar 04, 2008

    got this message-

    ther was aproblem installing this hardware:
    Deskjet f4100 series

    an error occurred during the installation because it is either not digitally signed or not signed in the appropiate manner.Contact your hardware vendor.

    click finish to close the wizard

  • yourkidding Mar 04, 2008

    have contacted hp and now waiting
    thanks for your help


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  • 555 Answers

What is the model of your printer?

Posted on Mar 04, 2008

  • 9 more comments 
  • Matt Jurach
    Matt Jurach Mar 04, 2008

    You can find the manual for your printer here.

    HP also has a troubleshooting page for your printer here.

    Are there any lights on or flashing? Or does it seem completely dead and won't even turn on anymore?

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Try printing a self-test page from the printer itself:

    1. Press and hold the Cancel button and then press the Start Copy Color button.
    The HP All-in-One prints a self-test report, which will indicate if the problem is with the printer itself, or with its connection to your computer.

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Well, seems like it is a connection problem. Make sure the USB cable is plugged securely into both printer and computer.

    Then go to the Control Panel (int he Start Menu), and click on Printers.

    Find your HP Deskjet F4185, right-click on it and select "Properties"

    Click that "Print Test Page" button in the lower right corner. Does your printer respond?

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Aha! So double-click on the HP F4185 printer in the "Printers & Faxes" Control Panel, and then click on "File"

    Are there checks by "Use Printer Offline" or "Pause Printing"?

    If so, click on "Pause Printing" to clear the checks. That should reactivate the connection between your computer and printer.

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Sorry, that should read, "Click on 'Printer' "

    not "Click on 'File' "

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    If that document still is not printing, try right-clicking on it in the queue and select "Cancel."

    That should clear the queue for printing to proceed once again.

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Make sure neither "Pause Printing" nor "Use Printer Offline" are checked. We want the printer name to stand alone in the "Printers & Faxes" window, with no "Paused," or "Offline."

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Let's reinstall your printer:

    1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.
    2. On the Windows taskbar, click Start, Programs or All Programs, HP, Deskjet F4100
    All-In-One series, Uninstall.
    3. Follow the onscreen instructions.
    4. If you are asked whether you would like to remove shared files, click No.
    Other programs that use these files might not work properly if the files are deleted.
    5. Restart your computer.
    NOTE: It is important that your printer is disconnected before restarting
    your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

    6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive, and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
    7. After the software is installed, connect the HP All-in-One to your computer.
    8. Press the On button to turn the HP All-in-One on.
    After connecting and turning on the HP All-in-One, you might have to wait several
    minutes for all of the Plug and Play events to complete.
    9. Follow the onscreen instructions.

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    You should "Continue Anyway." Despite the dire warning from Micro$oft, it will be fine.

    "Windows Logo Testing" just means that a vendor has to pay Micro$oft an exorbitant fee in order to get Micro$oft's stamp of approval. It's just a shake-down racket.

    HP isn't playing Microsoft's game, and so Microsoft tries to scare HP's customers with that message.

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    At this point, I would open a support case with HP to have them explain why their printer software isn't working the way it should.

    You can start here. They have several modes of communication, including live chat, email and phone,

  • Matt Jurach
    Matt Jurach Mar 04, 2008

    Your welcome. They should be able to set it right for you. Good luck!


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