Question about SanDisk Sansa e250 MP3 Player

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Refresh database?Need Serious HELP!

My sansa's song list went empty a few days ago, now it kept turn on, "refresh database", then a white screen pop on, and ten the sansa restart again and go back to "refresh database". I can't connect it into my computer because it kept restarting and my computer cant detect it. I cant change it to MSC mode or update the firmware. What should I do?

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Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

Posted on Mar 04, 2008

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1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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Player turns on and immediately goes to a blank screen!


i had the exact same problem and that means that its just getting old and u probably need a new one

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DO YOU GO TO YOUR COMPUTER ICON ON YOUR COMPUTER AND THEN PLUG IN YOUR SANDISK SANSA AND THEN DRAG YOUR SONGS TO IT BECAUSE THAT IS WHAT I DID AND IT WORKED

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You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you can add new ones.


sincerely,Britani

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I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

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1.pull the quit button for like 15 sec maby some sec more..
2.check if you got any trash in your mp4 empty all crap
3. there is some firmware uppgrades but if you are gonna do that serch much before for useful information on sites like www.google.com
this site got many like have done firmware uppgrades ..
if you go into www.sansa.com i think it is you got a uppdate software like is very easy to use but not sure that it works
i hopes that it goes well and sorry for my bad english

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Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

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Lock your sansa and hold the rec button while starting it up.
It will go to recovery mode. Hook it up to your computer. Now download this file: "http://www.MegaShare.com/392319" put it onto the device that should pop up that is called "16MB-FORMAT". Once you put this file on there you should take out the thing that links your sansa to the computer and it should install the firmware. It will also restart your sansa. (Make sure that you unlock your sansa first.) And Now all problems should be fixed!

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Frozen on Refresh Database


Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
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Sansa Scandisk e205 refresh Database failed help plz!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


okay, heres wut u can try. try to switch the USB mode from MTP to MSC (in settings, go to USB Mode and switch from MTP to MSC.) And then in the MSC mode connect it to the PC. I dunno bout ur sansa, but my did a Database Reboot, and the computor could see the player. Then u can switch it back to the MTP mode (czu its much mroe comfortable). Although i think the 0.5 gigs are lost forever (i lost 1.5 gigs,)atleast now u can dwonlaod songs on ur player.

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