Ok, I dropped it, and it fell onto concrete. I expected glass breakage but instead what happens when I turn it on it makes a shaking noise but continues to do that for just a few seconds and then leads me to the regular screen. It also shows a white line just off of center but the line does not show up in the picture. Where can I get it fixed? Thanks Debbie
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try Googling "E18" and read about this error signal and the many possible fixes. In your case sometimes gentle (really gentle) inward pressure on the lens tube while turning camera on (or off) will get it going again. Best wishes
OK this is going to be hard to believe....the exact thing happened to mine. It dropped about half a meter onto a concrete floor and showed up with a blue screen and wouldnt shut off.
I unscrewed the back panel and unplugged the battery hoping that it would reset. After several restarts and unplugged batteries it was still unresponsive with the blue screen of death. So like any good tech i tried to reproduce the sequence causing the failure. I dropped it onto my work bench and plugged the battery back in. Worked perfectly after that and has continued to work perfectly since (nearly a year later).
I made sure i covered it with one of those cheap silicone covers after to hopefully absorb some shock after i got it working again. After a year of brutal treatment on military exercises this is the one and only problem i've ever had with my sansa.
If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.
Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.
The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).