Ok, I dropped it, and it fell onto concrete. I expected glass breakage but instead what happens when I turn it on it makes a shaking noise but continues to do that for just a few seconds and then leads me to the regular screen. It also shows a white line just off of center but the line does not show up in the picture. Where can I get it fixed? Thanks Debbie
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The lens mechanism is jammed, and any any DIY repair attempts will probably make it worse. The camera needs professional help, so I suggest that you take it to a local camera shop (NOT the camera department in a chain store) or contact Samsung via their web site to arrange repair. Be sure to get a firm price, not just an estimate, before you commit to anything. The price of the fix can approach the cost of a new camera, and repairs typically only carry a 30-day warranty.
The cost to repair this unit under our Flat Rate Program is $141.00,
(plus any applicable taxes). Return shipping is included in this price. However, after creating the online repair request, you'll get an e-mail with the necessary cost info.
try Googling "E18" and read about this error signal and the many possible fixes. In your case sometimes gentle (really gentle) inward pressure on the lens tube while turning camera on (or off) will get it going again. Best wishes
If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.
Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.
The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).